Dental Front Office Assistant

Dental Front Office AssistantDental Front Office Assistant/Business AssistantDiscover Smiles Dental is looking for a Business Assistant to join our team.Schedule: Monday-Thursday 9am-6pm and Saturday 9am-3pmMore about the roleGreet and welcome patients as they enter the office to create a great first impression of our teamManage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple providers in the officeFile patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coveragePost insurance and patient payments and process accounts receivablesReview treatment plan fees and payment options with patientsPartner with the providers and team to implement Heartland Dental systems to optimize office potentialWhat You'll GainCompetitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)Front loaded education and training, providing you the opportunity to develop to your full potentialOpportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potentialAccess to on-demand Daily PayAbout Discover Smiles DentalWe are a welcoming, patient-focused practice that provides comprehensive dental care for patients of all ages.Our office combines experienced providers with advanced dental technology and offers a wide variety of services.For a front desk team member, this is an opportunity to be an important part of the patient experience, helping create a warm and comfortable first impression while supporting patients throughout their visits.With an emphasis on personalized care and understanding each patient's individual needs, Discover Smiles Dental is a great setting for someone who enjoys building relationships, helping others, and contributing to a positive dental experience.What our team is looking for:1+ years of experience working in a dental front desk role1+ years of experience with insurance billing, claims resolution, and treatment plan presentationDependable, motivated, team playerDentrix or other dental software experienceExperience working in a fast-paced and customer-centric environmentExcellent communication and organizational skillsThe position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.Physical Requirements:Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the positionProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in-person) periodically throughout the yearAs part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.Who is Heartland Dental?Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.