Warranty Administrative Specialist

Are you a proactive problem-solver with a passion for customer advocacy? If so, we are seeking a Quality Warranty Specialist to join our client's Quality Assurance team. In this pivotal role, you will act as the "voice of the customer," managing the end-to-end RMA process and negotiating fair resolutions for warranty concerns. You’ll combine technical expertise with exceptional communication skills to ensure internal and external satisfaction. This is a contract to hire opportunity - 100% on site in Belton, MO If you thrive in a fast-paced environment, possess great computer literacy...we want to hear from you - please apply today!  

salary: $20 - $21 per hour
shift: First
work hours: 6 AM - 3 PM
education: High School

Responsibilities

• Serve as the primary point of contact for clients regarding product or service concerns covered under warranty.
• Act as the "voice of the customer" within the organization to ensure client needs are prioritize
• Represent the company professionally while handling, investigating, and resolving complex customer complaints.
• Negotiate fair and effective resolutions for warranty claims, balancing customer satisfaction with company policy.
• Direct the end-to-end Return Merchandise Authorization (RMA) process to address customer concerns efficiently.
• Administer customer orders and credits, accurately assimilating client instructions into the system.
• Maintain meticulous records of all RMA activity and tracking data to ensure process transparency.
• Utilize ERP/software tools to manage RMA line items, job orders, and material transactions.
• Monitor and communicate the shipment status of replacement orders to keep customers informed.
• Collaborate with internal teams and stakeholders to facilitate clear communication regarding customer resolutions.
• Execute special assignments and other duties as needed to support the Quality Assurance department.
• Navigate a fast-paced environment effectively, managing multiple tasks with minimal supervision.

Skills

• Administrative Duties
• Customer Service
• Microsoft Office
• Communication
• Basic Software Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.