Customer Service Representative

Compensation Range: $17.65 to $19.65 hourly Location: 8501 Snouffer School Rd, Gaithersburg, Maryland 20879, United States of America Position Overview U-Haul seeks a friendly, motivated person to work as a Customer Service Representative. The role involves assisting customers, managing rentals, maintaining equipment, and providing exceptional service in a supportive team environment. Key Responsibilities Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone‑based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot, including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment). Drive a forklift (certification offered through U-Haul upon employment). Other duties as assigned. Participate in ongoing continuous U-Haul education through U-Haul University. Minimum Qualifications Valid driver's license and ability to maintain a good driving record. High school diploma or equivalent. Work Environment The work involves moderate risks or discomforts, including working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves or shields may be required. Physical Demands The job requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, either assisted or unassisted. Benefits Health insurance & prescription plans (eligible). Paid holidays, vacation, and sick days (eligible). Life insurance. 401(k) savings plan. Employee Stock Ownership Plan (ESOP). Dental & vision plans. Equal Opportunity U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. U-Haul will not hire or re-hire individuals who use nicotine products in the following states: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. #J-18808-Ljbffr U-Haul