Remote Help Desk Analyst | Federal IT Support

ATTAINX INC

AttainX Inc. is seeking a customer-focused Help Desk Analyst to support USDA APHIS trade systems (LAWGS, PCIT, VEHCS). The role requires strong communication skills, ticketing experience, and the ability to guide users through authentication and workflow processes.

The analyst will diagnose issues, document resolutions, and escalate complex defects to development and O&M teams, ensuring 24/7 availability and responsiveness for a nationwide user community.

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Vacancy posted 2 days ago

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