Scheduler

Griswold

New Castle, DE

Scheduler & Care Coordination Specialist

Scheduling & Workforce Management

Manage caregiver schedules within WellSky

Coordinate shift coverage, call-outs, vacations, and emergencies

Match caregivers based on skills, experience, certifications, personality, and client needs

Maintain continuity of care whenever possible

Participate in after-hours on-call rotation

Caregiver Support

Serve as a primary point of contact for caregivers

Assist with on-boarding and orientation activities

Support caregiver engagement and retention initiatives

Help foster a positive and supportive culture

Client & Care Coordination

Coordinate new client starts and caregiver introductions

Assist with service transitions and schedule adjustments

Monitor client satisfaction and communicate concerns proactively

Support ongoing care coordination activities

Operational Support

Assist with payroll and billing review processes

Maintain scheduling accuracy and documentation

Support agency performance metrics and quality initiatives

Exceptional Care Doesn't Happen by Accident. It Happens Through Great Coordination.

At Griswold Home Care, we believe that every successful client relationship begins with the right caregiver, the right plan, and the right support system.

We are seeking a highly organized, proactive, and mission-driven Scheduler & Care Coordination Specialist to become one of the most important members of our leadership team.

This is not simply a scheduling position.

This is an operational role responsible for protecting client satisfaction, caregiver engagement, service continuity, and overall quality outcomes throughout our organization.

If you thrive in a fast-paced environment, enjoy solving complex staffing challenges, and take pride in creating exceptional experiences for both clients and caregivers, we want to meet you.

About Griswold Home Care

For more than 40 years, Griswold Home Care has helped older adults remain safe, independent, and confident in the place they call home.

Today, Griswold operates more than 200 locations across 31 states and is recognized as one of the nation's leading providers of non-medical home care services.

Our mission is simple:

Live Assured.

Every decision we make begins with improving the lives of our clients, supporting our caregivers, and strengthening our communities.

Your Mission

As Scheduler & Care Coordination Specialist, you will serve as the operational hub connecting clients, caregivers, care coordinators, and leadership.

You will be responsible for ensuring every client receives the right caregiver, every caregiver receives appropriate support, and every schedule reflects the high standards Griswold is known for.

This role directly impacts:

Client satisfaction

Caregiver retention

Service continuity

Employee engagement

Operational efficiency

Revenue growth

What Success Looks Like

Successful candidates will:

Build strong relationships with clients and caregivers

Create intelligent caregiver-to-client matches

Anticipate scheduling issues before they occur

Minimize missed shifts and service interruptions

Maintain high caregiver satisfaction

Support seamless on-boarding of new clients

Communicate proactively and professionally

Operate with urgency, accountability, and compassion

Ideal Candidate

We are looking for someone who combines the heart of a caregiver advocate with the mindset of an operator.

Preferred qualifications include:

Home care scheduling experience

WellSky experience strongly preferred

Home care, healthcare, staffing, or workforce coordination experience

Exceptional organizational skills

Strong communication and relationship-building abilities

Ability to manage multiple priorities simultaneously

Strong problem-solving and critical-thinking skills

Professional, calm, and solutions-oriented demeanor

What We Offer

Competitive compensation

Medical, Dental, Vision

401(k) with employer match

Paid Time Off

Wellness Days

Life and Disability Insurance

Professional Development Opportunities

Leadership Growth Opportunities

Mission-Driven Culture

Who Thrives Here

The people who succeed at Griswold are not clock-watchers.

They are problem-solvers.

They care deeply about people.

They take ownership.

They communicate well.

They anticipate needs.

They understand that every schedule represents a client depending on us and a caregiver trusting us.

If that sounds like you, we'd love to talk.

Apply today and help us continue delivering exceptional care throughout New Castle County.

Apply

Vacancy posted 4 days ago

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