Office Assistant - Customer Service Representative (CSR)

Job Description

Job Description

Advance Mechanical, Inc. is currently hiring for a full-time Office Assistant - Customer Service Representative (CSR) to provide quality customer assistance in the Greenville, NC area. This position earns a competitive wage of $15.00/hour with the potential to earn up to $50,000/year.In addition to competitive pay and our dedicated, driven work culture, we offer our Office Assistant - Customer Service Representative (CSR) the following benefits:Health insuranceRetirement with a company matchPaid trainingPlenty of opportunities for advancement and growthSo, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!DAY-TO-DAYThis full-time position typically works in our office Monday - Friday, 8 AM to 5 PM. Additionally, we provide a full hour for lunch. This is not a work-from-home position. There will be a weekly rotating on-call schedule from 5:00 pm to 7:00 pm. As an Office Assistant - Customer Service Representative (CSR), you play a critical role in our air conditioning and heating company. You arrive at the office ready to provide the excellent service our trusted company is known for. Exhibiting your ability to connect with customers easily, you tackle various essential tasks, including taking incoming calls, dispatching calls to notify clients of any schedule changes, and completing daily call logs and reports.Our office could not operate without you, and you take great pride in the hard work you do every day. You thoroughly enjoy serving others and playing an important part in keeping our air conditioning and heating company running smoothly!ABOUT ADVANCE MECHANICAL, INC.We are a family-owned company that proudly serves Greenville, NC and its surrounding areas in Pitt and Beaufort Counties. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. For over 30 years, we have been conscientious in our pledge to be "customer committed".We have been awarded the Technician Seal of Safety for our dedication to hiring top-notch, trustworthy employees who strive for industry excellence. We invest heavily in training for those who are interested in professional growth with an established company.OUR IDEAL OFFICE ASSISTANT - CUSTOMER SERVICE REPRESENTATIVE (CSR)Communicative - understands customer complaints and thoroughly explains solutionsOrganized - maintains accurate schedules and daily logsAnalytical - devises effective methods for addressing customer issuesPositive - upholds a friendly and helpful demeanor throughout the dayFlexible - easily adjusts to changes in plans or schedulesIf this sounds like you, keep reading!REQUIREMENTS FOR AN OFFICE ASSISTANT - CUSTOMER SERVICE REPRESENTATIVE (CSR)High school diploma or equivalentAbility to develop tools that create efficiencies within a departmentKnowledge of Microsoft Excel, Word, and PowerPointFluency in both English and Spanish would be a plus. An associate degree would also be preferred, but is not required. If you meet the above requirements, we need you. Apply today to join our team as an Office Assistant - Customer Service Representative (CSR)!Location: 27834