Associate Account Manager

Associate Account Manager

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.

As an Associate Account Manager with Allergan Aesthetics, an AbbVie company, you will develop a solid foundation of system, product, and sales enablement knowledge. This role is an entry point within our team vertical, supplying the foundation of knowledge to transition into Regional Account Management and Inventory Management teams. You will develop valuable analytical and problem-solving skills, SME-level system navigation, and an understanding of Customer Operations within the Medical Device industry. We are looking for someone who thrives helping others and takes pride in being a trusted expert that builds strong relationships with sales and customers. The Associate Account Manager is passionate about sales enablement through a customer service and operational lens and thrives in a fast past environment where quick decisions and deep product and system knowledge is the key to success.

Responsibilities include:

• Support our Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone calls
• Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialling, etc.)
• Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.)
• Transactional support including but not limited to: orders, AR support, research, follow up, and general field sales rep support

Qualifications include:

• Strong oral and written communication skills, with the ability to modify communication delivery based on the audience
• Ability to multi-taskjuggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members
• Exceptional relationship-building skills both internally and externally
• Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end customer operations processes
• Works well in a metrics-driven environment, with an emphasis on efficiency and individual production
• At least 3 years' experience in a client-facing role with a similar function

Preferred qualifications include:

• 1-2 years of medical device, pharmaceutical, healthcare, or relevant industry experience
• Flexible availability to cover calls over multiple time zones within the US
• Bilingual Spanish

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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Pay Range: $23.8 - 43 USD

Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.