Administrative Assistant / Customer Support

Job Description Job Description Bath Fitter is looking for an organized, energetic, and customer-focused Administrative Assistant to help support the daily operations of our Wilmington branch. This role is perfect for someone who enjoys helping customers, staying organized, multitasking, and being part of a collaborative team that keeps the branch running smoothly. We are looking for someone who is professional, detail-oriented, outgoing on the phone, and comfortable balancing customer service, scheduling, office administration, and lead follow-up. If you love organization, communication, and creating a great customer experience, we’d love to meet you. What You’ll Do Answer incoming calls and assist customers professionally and confidently Schedule appointments for Sales Consultants Follow up with leads generated from events, websites, calls, and marketing campaigns Assist with customer service and service call scheduling Support follow-up efforts with unsold estimates and pending opportunities Enter and maintain accurate customer information in CRM systems Prepare installation document packages for Installers Assist customers visiting the showroom Help maintain office organization, filing, and supply inventory Send customer thank-you cards and assist with follow-up communications Support social media activity and branch projects Coordinate post-install quality control appointments Work closely with the Administrative Coordinator and Branch Leadership team What Makes Someone Successful in This Role? We’re looking for someone who: Enjoys talking with customers and building relationships Is highly organized and detail-oriented Can multitask and prioritize in a busy office environment Has a positive, team-first attitude Is comfortable making outbound follow-up calls Learns technology and systems quickly Takes initiative and stays productive without constant supervision QualificationsPreferred experience includes: Administrative support Customer service Appointment scheduling Reception or front desk support CRM or data entry systems Sales support or call center experience Requirements High school diploma or GED 6–12 months of related experience preferred Strong communication and phone skills Comfortable using computers, Microsoft Office, CRM systems, Teams/Zoom, and email Professional and dependable with strong attendance Why Join Bath Fitter? Stable, full-time opportunity Supportive and team-oriented culture Opportunity for long-term growth Variety in your day-to-day responsibilities Work with a respected national brand Fast-paced environment where your contributions matter If you are organized, customer-focused, and ready to be part of a growing team, apply today. About Bath Fitter For over 40 years, Bath Fitter has been the leader in bathtub and shower remodeling, providing high-quality, seamless tub-over-tub solutions. Our products offer a one-day installation process, premium materials, and an industry-best warranty, making us the top choice for homeowners and commercial properties across North America. Now is the perfect time to join our team and build a career with a company that values your skills! Apply today and take the next step in your professional journey!