Housing Case Managers & Leads

Job Description

Job Description

We are hiring Case Managers and Case Manager Team Leads to support a housing assistance program. These roles manage homeowner applications and support program operations by ensuring cases are processed accurately, timely, and in compliance with program requirements. Team Leads provide additional oversight and support to ensure consistency and quality across assigned caseloads.

These are full-time, onsite positions based in St. Petersburg, Florida. The project is expected to last one year, with the possibility of extension. Office hours are Monday through Friday, 8am to 6pm. Occasional evenings, weekends, and local travel may be required.

Case Manager Responsibilities

• Manage assigned cases from application through closeout.
• Conduct applicant intake, documentation review, and eligibility determinations.
• Maintain regular communication with applicants and document all activity in the system of record.
• Prepare and issue required program correspondence and contracts.
• Coordinate with internal teams to support pre-construction, warranty, and closeout activities.
• Ensure work meets program timelines, quality standards, and compliance requirements.
• Follow established program guidelines and procedures.
• Identify and escalate issues that may impact case progress or applicant experience.
• Support process improvements and perform other related duties as assigned.

Team Lead Responsibilities

• Provide day-to-day oversight of case workflow and quality reviews.
• Assign and rebalance caseloads to ensure consistent coverage and communication.
• Support Case Managers with issue resolution, escalations, and applicant concerns.
• Monitor quality, timelines, and compliance standards across assigned cases.
• Identify trends, training needs, and process gaps; communicate recommendations to leadership.
• Ensure adherence to program guidelines and procedures.
• Perform other related duties as assigned.

Requirements

• 2+ years of customer service, administrative, or clerical experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to learn and navigate web-based systems and new software applications.
• Strong written and verbal communication skills with high attention to detail.
• Ability to work independently, meet deadlines, and maintain confidentiality.
• Valid driver’s license and ability to pass a Level 2 FDLE background check.
• Bilingual English/Spanish skills preferred.
• Familiarity with CDBG, FEMA hazard mitigation, or similar programs preferred.



Compensation

• Case Manager: $20–24 per hour, depending on experience.
• Team Lead: $25-28 per hour, depending on experience. 
• Benefits offered.