Founding Onboarding Manager at high-growth consumer platform

Job Title Founding Onboarding Manager (US) Salary Not Disclosed Company Description Fast-growing high-growth consumer platform Job Description As the Founding Onboarding Manager for the US, you will be the primary architect of the customer journey for a rapidly expanding market. You will lead end-to-end implementation, ensuring new members derive immediate value while building scalable processes from the ground up to support explosive growth across North America. Location New York, USA Why this role is remarkable Opportunity to be the first dedicated onboarding hire in the US market, offering significant influence over strategy and operations. Join a well-funded startup backed by top-tier VCs that is currently disrupting a traditional consumer industry with innovative technology. High-impact leadership potential with a clear path to building and managing a dedicated regional onboarding team as the company scales. What You Will Do Design and execute a seamless onboarding experience that converts new sign-ups into highly engaged, long-term members. Establish key performance indicators and feedback loops to continuously optimize the customer journey and reduce time-to-value. Collaborate closely with product and sales teams to align user expectations with platform delivery and future feature development. The ideal candidate Proven experience in customer success or onboarding within a fast-paced SaaS or high-touch consumer tech environment. Exceptional communication and project management skills with a track record of handling complex implementations for diverse stakeholders. Entrepreneurial mindset with the ability to thrive in ambiguity and a desire to build processes from scratch in a hybrid setting. #J-18808-Ljbffr