Remote Member Services Advisor

Remote Member Services Advisor

Company: AO Globe Life – American Income Division
Location: 100% Remote
Schedule: Flexible | Full-Time Availability Preferred
Job Type: 1099 Independent Contractor
Compensation: Commission Only | Weekly Commissions | Performance Bonuses
Experience: Entry Level | No Previous Insurance Experience Required
Training: Virtual Onboarding | Licensing Guidance | Ongoing Mentorship

Make Your Next Career Move From Home

Are you a strong communicator who enjoys helping people, solving problems, and building professional relationships?

Would you like to develop a career where you can work remotely, learn valuable skills, and pursue income opportunities based on your individual performance?

AO Globe Life – American Income Division is seeking motivated, dependable, and service-oriented individuals to join our virtual team as Remote Member Services Advisors .

In this role, you'll meet with prospective and existing clients through scheduled Zoom and phone appointments to explain available life, accident, and supplemental health insurance benefits.

You'll help families understand coverage options, answer questions, identify individual needs, assist with enrollment once licensed, and provide continued client support.

This opportunity combines customer service, insurance benefits education, relationship management, and consultative insurance sales .

No previous insurance experience is required to apply. We provide structured training, licensing guidance, ongoing mentorship, and professional-development opportunities.

Opportunity Highlights

• 100% Remote — Work From Home

• Entry Level — No Previous Insurance Experience Required

• Company-Provided Warm Leads

• No Traditional Cold Calling

• No Door-to-Door Sales

• No Lead Purchasing Required

• Flexible Scheduling

• Weekly Commission-Based Compensation

• Performance Bonuses

• Renewal & Residual Income Opportunities

• Virtual Training & One-on-One Mentorship

• Performance-Based Leadership Development

What You'll Do

Connect With Members & Families

As a Remote Member Services Advisor, you'll help create a professional, supportive experience for clients exploring insurance benefits.

Your responsibilities include:

• Contact prospective clients through company-provided warm leads.

• Schedule and conduct virtual appointments through Zoom and phone.

• Establish trust through respectful, professional communication.

• Ask questions to understand individual and family protection needs.

• Listen to concerns and answer questions clearly.

• Maintain organized appointment schedules and follow-up communications.

Explain Benefits & Coverage Options

Help clients make informed decisions about available financial-protection products.

Responsibilities include:

• Explain available life, accident, and supplemental health insurance options.

• Review relevant coverage features and benefits.

• Conduct needs-based client consultations.

• Provide appropriate recommendations once licensed.

• Answer questions about policies and enrollment.

• Assist eligible clients with electronic applications.

• Review required enrollment information for completeness.

• Follow applicable state insurance regulations and company procedures.

Provide Ongoing Client Support

Our approach emphasizes relationships that continue beyond enrollment.

You'll help clients by:

• Providing professional follow-up after consultations.

• Explaining applicable next steps after enrollment.

• Responding to policy-related questions.

• Assisting with applicable policy reviews.

• Helping clients navigate beneficiary information and policy-service requests.

• Directing clients to appropriate claims-support resources when needed.

• Maintaining accurate digital client records.

• Building long-term relationships through dependable service.

Participate in Training & Professional Development

• Complete virtual onboarding and product education.

• Attend applicable coaching sessions and team meetings.

• Strengthen communication and presentation skills.

• Learn digital enrollment and client-management systems.

• Develop consultative sales and relationship-building skills.

• Work toward individual performance and professional-development goals.

This is a client-facing insurance sales and service role—not an hourly administrative or inbound-only customer-service position.

Company-Provided Warm Leads

Representatives receive access to prospective client opportunities through the company, including individuals and families interested in learning about available insurance benefits.

Your client process generally follows:

Connect → Listen → Understand Needs → Educate → Recommend → Enroll → Support

There is no requirement to purchase leads.

The position involves outbound calls, appointment scheduling, and client follow-up.

Traditional random cold calling and door-to-door prospecting are not required.

Compensation: Weekly Commissions & Performance Bonuses

Important Compensation Information

This opportunity is structured as a 1099 independent contractor position with 100% commission-based compensation .

There is no guaranteed hourly wage, base salary, or traditional W-2 employee compensation package.

Potential compensation opportunities include:

• Weekly commissions on eligible completed business

• Performance-based bonuses

• Renewal and residual income opportunities

• Additional production incentives

• Leadership compensation for qualifying representatives

Earnings depend on completed business, individual productivity, consistency, and results.

No specific income level is guaranteed. Individual earnings vary.

Applicants should be comfortable with a commission-only compensation structure before applying.

100% Remote Work Environment

Client consultations, enrollment assistance, training, and team communication are completed virtually.

Representatives may use:

• Zoom

• Phone and email

• Digital presentation systems

• Electronic enrollment platforms

• Client-management tools

• Online training resources

Required Home Office Equipment

Applicants must provide:

• Reliable desktop or laptop computer

• High-speed internet connection

• Webcam and microphone

• Dependable phone capability

• Quiet, professional home workspace

• Basic computer proficiency

Computer equipment and home internet service are not provided by the company.

Flexible Scheduling & Independent Work

Representatives have flexibility in organizing their schedules around:

• Client appointments

• Appointment scheduling

• Follow-up communication

• Virtual training

• Team meetings

• Professional development

• Production goals

Successful representatives are organized, self-motivated, dependable, and comfortable managing their responsibilities independently.

Training & Mentorship — No Insurance Experience Required

We welcome applicants from a wide range of professional backgrounds.

Training and professional development may include:

• Structured virtual onboarding

• State insurance licensing guidance

• Insurance product education

• Client needs assessments

• Customer-service development

• Relationship management

• Consultative sales training

• Virtual presentation techniques

• Electronic application procedures

• Digital documentation

• One-on-one mentorship

• Ongoing coaching

• Leadership development

Training is provided at no cost but is not hourly compensated.

Insurance Licensing Requirements

Applicants do not need to hold an insurance license when applying.

However, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure .

Licensing guidance is available.

Candidates are responsible for applicable licensing expenses, including study materials, examination fees, background screening, fingerprinting, and state licensing fees.

Applicants should be willing and financially prepared to complete the required licensing process.

Benefits & Professional Support

Eligible representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Professional coaching and mentorship

• Leadership-development programs

• OPEIU Local 277 representation where applicable

• Virtual business technology and resources

• Performance recognition programs

Eligibility, qualification periods, production requirements, and other conditions may apply.

Medical reimbursement is not the same as traditional employer-sponsored health insurance.

Recognition & Performance Incentives

Qualifying representatives may have opportunities to participate in:

• Company-sponsored incentive travel

• Leadership conferences

• Performance recognition programs

• Achievement awards

• Team-development events

• Professional-development experiences

All incentives are subject to applicable performance and qualification requirements.

Career & Leadership Development

Representatives who demonstrate strong performance, professionalism, consistency, and leadership potential may pursue additional responsibilities.

Potential development opportunities include:

• Senior client benefits responsibilities

• Training and mentoring newer representatives

• Coaching

• Recruiting

• Team leadership

• Sales management

• Advanced leadership

Management advancement is performance-based and is not guaranteed.

Who We're Looking For

You may be a strong candidate if you are:

• Friendly and comfortable communicating with people

• A strong listener who enjoys helping others

• Customer-focused and service-oriented

• Positive, professional, and dependable

• Self-motivated and accountable

• Organized with strong time-management skills

• Comfortable learning new technology

• Able to work independently from home

• Comfortable collaborating with a virtual team

• Goal-oriented and motivated by performance

• Coachable and receptive to feedback

• Interested in professional development

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.

We value communication skills, work ethic, professionalism, coachability, and willingness to learn.

Minimum Requirements

Applicants must:

• Be at least 18 years old.

• Be physically located within an eligible U.S. location.

• Be legally authorized to work in the United States.

• Have a reliable computer or laptop.

• Maintain dependable high-speed internet.

• Have webcam and microphone capability.

• Maintain a quiet, professional home workspace.

• Be comfortable communicating through Zoom and phone.

• Demonstrate professional communication skills.

• Be willing to complete required training.

• Be comfortable with consultative insurance sales.

• Understand the commission-only compensation structure.

• Hold or be willing and able to obtain the required state Life & Health Insurance License.

• Be able to complete applicable state licensing and background requirements.

About AO Globe Life

AO operates within the American Income Division of Globe Life and helps working families understand available financial-protection benefits.

Our representatives serve clients virtually while receiving support from trainers, mentors, and agency leadership.

Our professional culture emphasizes integrity, client service, accountability, continuous learning, teamwork, mentorship, and performance-based advancement.

Our Mission: Protect Every Child. Serve All Working People.

Virtual Interview Process

Qualified applicants will first receive an approximately 15-minute career overview explaining the position, responsibilities, compensation structure, licensing requirements, training, and professional-development opportunities.

Candidates who remain interested may then participate in a live Zoom interview with our hiring team.

Ready to Start Your Remote Career?

If you're motivated, enjoy working with people, and want to explore a remote career combining customer service, benefits education, consultative insurance sales, and professional growth, we encourage you to apply.

Please apply only if you meet the minimum requirements, understand the commission-only compensation structure, and are willing and able to complete the required insurance licensing process.

Apply today with your updated resume to be considered for our Remote Member Services Advisor opportunity with AO Globe Life.

Work From Home. Serve Members. Build Relationships. Grow Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.