Sales Supervisor

Job Description

Job Description

The Sales Supervisor is responsible for leading, coaching, and developing a team of Sales Representatives to achieve sales goals while maintaining compliance with all applicable laws and company policies. This role focuses on driving revenue growth, improving conversion rates, monitoring quality standards, ensuring regulatory compliance, and creating a high-performance sales culture centered on customer satisfaction and ethical sales practices.

Key Responsibilities

Sales Leadership

• Supervise and manage daily activities of Credit Repair Sales Representatives.
• Monitor sales performance, conversion rates, productivity, and revenue targets.
• Conduct regular coaching sessions and performance reviews.
• Develop action plans to improve individual and team performance.
• Assist representatives in closing complex sales opportunities.

Team Development

• Train new hires on sales techniques, products, systems, and compliance requirements.
• Conduct role-playing exercises and ongoing skills development sessions.
• Identify high-potential employees for advancement opportunities.
• Foster a positive and motivating work environment.

Quality Assurance & Compliance

• Review recorded sales calls for quality and compliance.
• Ensure adherence to the:
• • Credit Repair Organizations Act (CROA)
  • Federal Trade Commission guidelines
  • State consumer protection regulations
  • Company sales policies and procedures
• Address compliance violations promptly.
• Work closely with Quality Assurance and Operations teams.

Performance Management

• Analyze sales reports and key performance indicators (KPIs).
• Monitor:
• • Sales volume
  • Conversion rates
  • Lead contact rates
  • Customer retention
  • Chargebacks
  • First-payment defaults
  • Cancellation rates
  • Compliance scores
  • Quality Assurance scores
• Prepare performance reports for management.

Operational Responsibilities

• Manage schedules, attendance, and staffing levels.
• Coordinate with Marketing and Lead Management teams.
• Ensure CRM data accuracy and pipeline management.
• Support implementation of new sales strategies and campaigns.

At Legal Credit Solutions, we help consumers improve their financial future through ethical and compliant credit restoration services. We invest in our employees through professional development, leadership training, performance-based incentives, and opportunities for career advancement. Our culture rewards accountability, innovation, teamwork, and a commitment to delivering exceptional customer experiences while maintaining the highest standards of compliance and integrity.

Company Description

At Legal Credit Solutions, we help consumers improve their financial future through ethical and compliant credit restoration services. We invest in our employees through professional development, leadership training, performance-based incentives, and opportunities for career advancement. Our culture rewards accountability, innovation, teamwork, and a commitment to delivering exceptional customer experiences while maintaining the highest standards of compliance and integrity.