Collections Associate - Bilingual

Overview Job Title: Collections Associate Location: Wayne, PA 19087 (In person at the Wayne, PA Office) Position Type: Full Time | Salary: $17.00 – $20.00 per hour + monthly incentive | Non-Exempt Reports To: AVP of Collections Summary The Bilingual Collections Associate places calls to past-due customers, attorneys, and authorized third parties to collect past-due payments, reduce delinquency, and minimize losses. The ideal candidate has collections and call center experience, is customer-centered and a self-starter with a keen eye for detail. Understanding data confidentiality is essential. Schedule Monday to Friday and occasional weekends 8 hours per day; shift timing to be determined by Manager Benefits Dental Insurance Health Insurance Life Insurance Paid time off Vision Insurance 401K Responsibilities Perform calls for past-due loans, foreclosures, and bankruptcy (if applicable). Ensure compliance with Federal and State laws and regulations applicable to a collection operation. Adhere to personnel department guidelines and quality standards of the company. Follow policies and procedures of the company. Maintain service quality standards and keep the delinquency rate below industry standards. Comply with service level agreements of the different investors. Resolve customer inquiries and complaints within a reasonable time. Perform other related duties as assigned. Qualifications Bilingual – Spanish speaking. Collections experience preferred. Knowledge of procedures and regulations in the mortgage banking industry. Knowledge of digital platforms used in mortgage banking. Strong attention to detail and accuracy. Effective written and verbal communication skills. Strong organizational skills with the ability to multi-task in a fast-paced environment. Professional attitude and behavior. Ability to work independently and problem-solve. Proficiency in Microsoft Office (Word, Excel, Outlook). Time management skills and ability to prioritize tasks. Desire to work as part of a dynamic and productive team. Knowledge of office equipment (copiers, scanners, fax machines). Reliable transportation and strong work ethic. Dependable and dedicated to the success of the team. Education and Experience High School Diploma required College Degree (preferred) Previous experience in collections or call center #J-18808-Ljbffr autoMHatic Financial