Community Center Front Desk & Child Care Staff

Job Description

Job Description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Employee discounts

About Peninsula Community Center (PCC)
Peninsula Community Center, a ministry of Peninsula Covenant Church (PCC), builds community by providing personal, healthy, and meaningful connections through aquatics, fitness, tennis, PE+, and community programming. PCC actively cultivates a culture of collaboration, personal growth, and fun across all teams.

Principal Objective
Under the supervision of both the Member Care Director and the Child Care Coordinator, the Center Front Desk & Child Care Staff serves as the primary point of contact for members and guests, working various shifts across both the Front Desk and the Child Care Room . This role ensures a seamless experience for visitors by providing a high level of customer service, maintaining a safe, nurturing environment for children, and keeping facilities operational and welcoming.

Key Responsibilities
1. Front Desk & Member Services Operations (30%)

• Member Interactions: Warmly greet and thank all members, guests, and children upon arrival and departure.
• System Administration: Answer multi-line phones politely, check members into the facility/childcare systems, handle sales transactions, and update member accounts.
• Issue Resolution: Address member inquiries and concerns promptly and professionally; track feedback and escalate issues to leadership as required.

2. Child Care & Room Supervision (30%)

• Child Safety & Engagement: Provide direct care, supervision, and engaging activities for children ages 1-7 in the Child Care Room, ensuring a safe, enriching, and joyful environment.
• Check-In/Check-Out Security: Strictly follow attendance tracking, child check-in, and release procedures.

3. Concierge & Facility Upkeep (30%)

• Active Engagement: Move around assigned areas to maximize meaningful connections with members and guests.
• Facility Maintenance: Perform hourly tidying across assigned rooms and common areas. Communicate with the Facilities team for needed repairs or restock needs.
• Specialized Facility Tasks: Assist with facility setup/breakdown, including restacking weights and putting on/taking off pool covers and lane lines (cranking handles, pulling, pushing).

4. Team Culture & Growth (10%)

• Culture Commitment: Actively participate in organizational culture, growing in being/becoming/belonging, engaging/equipping/encouraging, and caring/connecting/community.
• Team Participation: Attend and participate in program Bonfires, Campfires, Firesides, and staff meetings.

Qualifications & Requirements

• Age Requirement: Must be at least 18 years old.
• Background Check: Clear Live Scan background certification required.
• Certifications:
  • Mandated Reporter Certification.
  • CPR/AED and First Aid Certified (or willing to obtain certification within 3 months of hire).
• Skills: Excellent communication, customer service orientation, multi-tasking ability, and a strong sense of teamwork.

Program Development and Implementation
For You - Being, Belonging, Becoming:

• Strive to be known and valued by name and to be courageously kind.
• Commit to living out the 3R’s (Reputation, Relationships, Remember), so that they can become the best version of who God created them to be and help reach the Center’s mission 
• Attend and actively participate in Bonfires, Campfires, and Firesides.

For Our Team - Engage, Equip, Empower

• Strive to know and value team members by name and to be courageously kind.
• Commit to becoming an “expert” of Center programs by taking personal ownership for continual professional growth, learning and meeting required certifications and training.
• Develop leaders who develop leaders who develop leaders who are humble, hungry, and hustle 
• Lead, attend and actively participate in the program Bonfires, and Campfires, and Firesides. 
• Fulfill other duties as assigned by the Center Director.

For Our Stakeholders: Care, Connection, Community

• Strive to know and value stakeholders by name and to be courageously kind.
• Establish, maintain, and strengthen collaborative working relationships with other PCC ministries, partners, and suppliers
• Follow all Center policies and procedures.
• Lead, attend and actively participate in the program Bonfires, and Campfires, and Firesides. 

Physical Demands & Work Environment

• Continual standing, walking, and moving indoors and outdoors during shifts (3.5 to 5-hour shift duration).
• Bending, pushing, pulling, and lifting items weighing up to 50 lbs.
• Physically assisting individuals out of pools or off equipment when necessary.
• Willing and able to perform CPR/AED and First Aid as required.