Customer Care Representative

We are seeking a Customer Care Representative to join our team and support our continued growth. Essential Job Duties and Responsibilities: Handle 50–70 inbound calls and customer support tickets per day with professionalism and efficiency Meet established response-time and resolution SLAs while maintaining high-quality service Respond to customer inquiries and resolve issues using the Zendesk ticketing system Process and manage customer orders through Magento Coordinate product returns and related workflows using Wrike Provide accurate information regarding Dometic products, including features, specifications, and basic troubleshooting Resolve customer concerns promptly while maintaining a high level of customer satisfaction Accurately document all customer interactions and case details in company systems Collaborate with internal teams, including the Product Team, Data Management Team, and Returns Team, as well as external teams such as the Dometic Team and the Front Runner Team, to resolve customer issues effectively Maintain compliance with company policies, procedures, and service standards Minimum Requirements and Qualifications: High school diploma or GED equivalent 1–3 years of customer service or retail sales experience Proven experience in a call center or customer support environment Hands‑on experience with Zendesk, Magento, Wrike, or similar CRM/order management systems Strong technical aptitude with the ability to quickly learn products, systems, and processes Excellent verbal and written communication skills Strong problem‑solving skills and the ability to multitask effectively Ability to manage both call and email/ticket volumes while maintaining high service quality Consistent availability to work on‑site in a structured call center environment during scheduled shifts Customer‑focused mindset with a commitment to delivering exceptional service What do we offer? Medical Vision Life Insurance Short term & Long-term disability Supplemental life insurance Flexible Spending Accounts Core Values To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things. Igloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay‑offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited. All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis. Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking. #J-18808-Ljbffr Igloo Products Corp.