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Global Director, Customer Support & Experience (Hybrid)

SmallHD

Videndum is seeking a Director of Customer Support to lead the global technical support experience for SmallHD, Teradek, and Wooden Camera. This hands-on leadership role sets the standards for technical support, builds and guides a high-performing global team, and ensures consistent service quality across regions and brands. The ideal candidate will establish clear SLAs, develop teams, and drive continuous improvement while maintaining strong customer relationships and technical accuracy in #J-18808-Ljbffr SmallHD

Vacancy posted 2 days ago
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