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Global Director of Customer Support Excellence

Videndum

Videndum is seeking a Director of Customer Support to lead the global technical support experience across SmallHD, Teradek, and Wooden Camera. The role is hybrid, based in Cary, NC, and reports to the VP of Sales. You will build and guide a high-performing, globally distributed team while ensuring consistent service quality and customer satisfaction. The ideal candidate has 8–10 years in technical/customer support, with Bachelor’s degree and MBA preferred, and a track record of improving support #J-18808-Ljbffr Videndum

Vacancy posted 2 days ago
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