Entry Services Coordinator (Program Coordinator)

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Position Summary

The Opportunity: The Entry Services Coordinator in Enrollment Services position serves as a primary point of contact for new students, managing the admissions process using Student Management System (PeopleSoft) and providing essential customer support for students. In addition, the position supports daily operations on the Mount Vernon campus and is a liaison to Whidbey Island Campus and the San Juan enrollment services team. The job is a 100% full-time, classified position working 40 hours per week with a flexible schedule to accommodate limited evening hours. The Entry Services Program Coordinator reports to the Director of Entry Services.

The Entry Services Coordinator works in an environment where technology must be infused into all enrollment services processes while ensuring confidentiality and the utmost professional service delivery. This position will be responsible for the direct supervision of student support staff in the performance of duties associated with the Enrollment Services Office, coordinating the operation of the Information Desk, and the A-Team.

This position will work in the Enrollment Services Office located in the Mount Vernon Campus with occasional travel to the Whidbey Island Campus as required.

The Location: Skagit Valley College is on the traditional and unceded territories of the Coast Salish People's, especially on Swinomish Indian Tribal Community, Upper Skagit Indian Tribe, Samish Indian Nation, Nooksack Indian Tribe, and Sauk-Suiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver, BC, SVC is never far from world-class outdoor recreation, urban arts scenes, and local cultural events. SVC serves our local communities with a campus in Mount Vernon, Oak Harbor on Whidbey Island, and centers in Friday Harbor, a Marine Technology Center in Anacortes, and a Brewing Academy in Burlington. Mission : Skagit Valley College cultivates student learning and achievement; contributes to the educational, personal, and economic success of students; and promotes equitable and thriving communities. Vision : The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to:

• Equitable student outcomes in access, achievement, and community;
• Our Guiding Principles;
• Decisions based on strategy and evidence;
• The development of our employees;
• A diverse and inclusive college community where everyone belongs.

Guiding Principles : Respect, Integrity, Open and Honest Communication, Collaboration, and Compassion. About SVC: Established in 1926, Skagit Valley College is a comprehensive community college within the Washington State Board for Community and Technical Colleges (SBCTC) providing associates and bachelor's degrees, as well as certificates, in high-quality academic transfer pathways, workforce training, basic education for adults, and lifelong learning opportunities. Our equity goals align with SBCTC's Vision statement; “Leading with racial equity, our colleges maximize student potential and transform lives within a culture of belonging that advances racial, social, and economic justice in service to our diverse communities.” SVC's commitment to equity and social justice drives our collective work to increase access to higher education, inspire student learning and achievement, and strengthen our diverse community. We embrace equity through our core themes of access, achievement, and community by pursuing the continuous examination and revision of norms, policies, and practices to foster the success of all. SVC aspires to reflect the diverse racial, ethnic, and linguistic demographics in the district, particularly a growing Latinx population. As an emerging Hispanic Serving Institution (HSI) SVC seeks equity-minded leadership, faculty, and staff that are committed to inclusive practices and diverse environments where students from all backgrounds can thrive via multidisciplinary collaboration and the implementation of an array of services. Candidates representing all aspects of diversity are encouraged to apply. Skagit Valley College offers:

• An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.
• Support for innovative teaching, learning, and scholarship.
• Exciting opportunities for personal and career growth.
• Diverse cultural and environmental benefits of rural, suburban, and urban lifestyles.
• Friendly, supportive, and diverse work environments.
• Excellent benefits include competitive leave packages and an array of health, dental, vision, and retirement plans to meet your current and future needs.

Duties and Responsibilities

Coordinate the admissions and intake process.

• Interact with future and current students and handle inquiries and complaints in a timely manner;
• Ensure accurate coding and records in admissions, registration, and throughout enrollment processes;
• Provide front counter support and backup for staff as needed and during high traffic days prior to and just after the start of each quarter;
• Coordinate Entry services phones and assign individuals to the hunt group as needed;
• Provide comprehensive customer service to students navigating through admissions, registration, and placement;
• Manage Information desk schedule to ensure proper staffing;
• Review, maintain, and update Entry Services phone messages quarterly;
• Respond to in-person, telephone or email inquires related to admissions and registration and provide referrals as necessary;
• Assist students with enrollment, add and drop, and scheduling processes and review for accuracy;
• Process or redirect admissions forms for entry services and registration;
• Monitor the Enrollment Services email inbox daily as assigned.

Coordinate intake for suspicious admissions applications and special populations

• Identify and process admissions applications with inconsistencies to identify potential fraudulent applications;
• Collect and file necessary documentation to resolve fraudulent cases;
• Schedule in-person or ZOOM interviews for the Director of Entry Services as needed to verify the student's identity;
• Provide comprehensive customer service to students navigating through admissions, registration, and placement;
• Process admissions and registration forms for programs with special entry requirements.

Perform administrative tasks

• Coordinate placement for college applicants;
• Notify students via email or in person of placement results;
• Process high school transcripts, including receiving, evaluating, placing appropriate milestones on students' accounts, and uploading transcripts into CRM;
• Collaborate with the credential's evaluators for college transcript processing;
• Represent the department at various meetings, campus events, and conferences as assigned;
• Assist in planning and attending Student Orientation as an Enrollment Services representative.

Supervise hourly student / work-study employees

• Oversee hiring and training of student work-study and student hourly employees;
• Create and manage weekly schedules for front counter staff;
• Coordinate A-Team and hourly work-study weekly work schedule;
• Train student workers and student hourly employees to perform duties related to front desk duties and other duties as assigned.

Qualifications

Minimum Qualifications

• High school completion/diploma, GED or equivalent;
• One (1) year of experience providing clerical support that includes data entry, phone, and email management, and the ability to manage multiple priorities;
• Two (2) years of experience in providing excellent customer service to a diverse clientele in Student Services, Enrollment Services, Admissions, Registration, Financial Aid, or related area or in a program specialty that provides similar services to a specific population;
• Multilingual, including the ability to read, write, and speak at an advanced/fluent speaker level.

Preferred Qualifications

• Associate degree or higher;
• Multilingual in English and Spanish, including the ability to read, write, and speak at an advanced/fluent speaker level.

Salary, Benefits, Conditions of Employment, Application Procedure, About SVC

Salary and Benefits:

• Salary is based on Range 42, Step A, $3,643 per month with periodic increments to $4,740 per month. Starting salary may be dependent on education, qualifications, and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.
• This position is eligible for overtime pay in accordance with the Fair Labor Standards Act and is dependent upon continued grant funding.
• This is a union-represented position subject to a collective bargaining agreement.
• Retirement, medical, and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at

Application Deadline: Priority screening will begin after March 23, 2025 . Applications received on or before this date will receive first consideration. Applications received after the screening date may be considered until the position is filled. Priority Screening Date: March 23, 2025 Interviews with Committee: Week of April 7th or April 14th Finalist Interviews: TBD Anticipated Start Date: May 16th Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process. Only candidates selected to interview will be contacted. Application Procedure: To be considered for this position, applicants must:

• Meet the minimum qualifications and;
• Submit a complete application to the online recruitment system at includes the following:
  • The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references;
  • A current resume; (Attachment: Resume);
  • A letter of interest addressing the minimum, desired qualifications, and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).

In order to be considered for the position, you must complete the online application in full and attach the required supplemental documents. Failure to provide this information may eliminate you from consideration for this position. Conditions of Employment:

• Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

• In the interest of providing a healthy, safe, and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students.
• If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
• This classification is included in the classified staff bargaining unit, represented by the Washington Public Employees Association, WPEA.

Application Assistance: If you have questions about the position or require special accommodation, you may contact Human Resources at View phone number on us.fitly.work, Monday through Thursday, 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message at View phone number on us.fitly.work by the application closing date. For questions regarding the online application system, you may call NEOGOV Applicant Tech Support at View phone number on us.fitly.work from 8:00 am to 5:00 pm Pacific Time. For best results, apply using one of the following browsers supported by NEOGOV: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and later versions of Internet Explorer. SVC Annual Security Report: The U.S. Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all colleges to provide information to current and prospective students and employees about campus safety policies, procedures, and statistics on certain crimes, including hate crimes, domestic violence, dating violence, stalking, and sexual assault. We are required to report our campus security information and statistics in an Annual Security Report, which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by calling View phone number on us.fitly.work or by accessing the Report at: Skagit Valley College is an equal-opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices. Skagit Valley College provides a drug-free environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, and/or gender identity, pregnancy, genetic information, age, marital status, disability, honorably discharged veteran or military status in its programs and employment. For inquiries regarding non-discrimination policies, contact Carolyn Tucker, Vice President of Human Resources/EEO, View phone number on us.fitly.work or View email address on us.fitly.work . For inquiries regarding sexual misconduct compliance, contact Title IX Coordinator, Sandy Jordan, View phone number on us.fitly.work or View email address on us.fitly.work . Mailing address: 2405 E. College Way, Mount Vernon, WA 98273.