IT Specialist

IT SpecialistHot JobGirard College - Philadelphia, PA 19121OverviewSalary Range $60,000.00 - $65,000.00 Salary/year Level Experienced Position Type Regular Full Time Education Level Bachelor's DegreeDescriptionGirard College is a full scholarship boarding school that fosters intellectual curiosity, social development, and emotional growth in academically focused students from underserved communities. We ensure every student the opportunity and the means to achieve excellence and preparation for advanced education through purposeful academic and residential programs.Under the supervision of the Director of Technology, the IT Specialist is responsible for providing multi-level front-line technical support for academic, administrative, and residential operations.ResponsibilitiesTroubleshooting, reporting, resolves problems with computers, network printers, software, and other office/classroom related equipment.Assist in the day-to-day management of network performanceCreate and maintain user and group accounts as the Active Directory/Office365 and Google Workplace administratorMobile device management via JAMF and IntuneSupport of education technology systemsAssist and manage IT projects as neededAssign and maintain student and staff technology assets inventory using IncidentIQServe as first responder for all wired and wireless network outages (mandatory on-call in the event of major disruptions)Create and maintain professional technical documentation and user trainingNew hire setup and onboardingVOIP phone system adds/changes/movesCommunicate and interface with vendors for supportPhysical Requirements and Work Environment:• Works in an environment dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts.• May work at a desk and computer for extended periods of time.• Be able to occasionally lift to 50 lbs.• Work primarily in a traditional climate-controlled office environment.• Work intermittently in outside weather conditions, including extreme heat and cold.Qualifications• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or equivalent work experience.• Certifications (MCSE, MCP, and A+) (preferred)• Experience supporting educational environments is a plus• Experience troubleshooting and repairing Chromebooks, Laptops, MacBooks• Effective communication skills, written and verbal• Minimum 2 years' experience as helpdesk support• Experience managing users and groups within Active Directory, Google Workplace, Apple environments