Resident Coordinator - Optima Signature

Position Brief – Resident Coordinator - Optima Signature

Are you driven? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Resident Coordinator, you will focus on delivering 5-star service through resident customer service, strategize innovative ideas for resident retention, and grow your knowledge of real estate.  Our Resident Coordinator builds a positive and lasting influence on our visitors, prospects, and residents, and understand the importance of exceptional service and first impressions.

About Optima

Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house – development, architecture, construction, sales and management – for a dynamic system that offers greater focus and fluidity. We are committed to delivering extraordinary living through design, innovation, sustainability and management.

What You'll Do

• Provide superior customer service for all resident inquiries and timely response to issues.
• Assist with resident retention, renewal programs and community events.

• Oversee virtual concierge program, package delivery operations, reputation management, and resident satisfaction program.
• Assist in managing the on-site programs to ensure compliance with the resident app, parking, storage, amenity reservations, virtual concierge and more.
• Deliver concierge-level service to residents that creates an unmatched experience and promotes strong resident retention, increased revenue and promotes a positive reputation.

• Coordinate the resident move in experience and assist with introducing building technology.
• Maintain accurate and thorough knowledge of all the aspects of the community, specifically in all areas of leasing and pricing information, availability, amenities, surrounding areas and lifestyle.
• Participate in marketing efforts and resident functions, and brainstorm additional ideas for driving traffic to the property.
• Respond to phone, e-mail and in-person inquiries to identify needs of prospects and residents
• Ensure apartments look beautiful for showings and move-ins.
• Review all social channels.
• Conduct outreach marketing.
• Work a flexible schedule to include weekends, evenings and holidays.
• Assist as a backup leasing consultant - Identify client interests and needs to find the perfect apartment home - conduct customized tours and options to review.

What You'll Need

• High-energy and hardworking with an ambitious spirit
• Warm and friendly with strong customer service skills
• Professional verbal and written communication skills.
• Strong teamwork and listening skills
• Goal oriented with a fixer mentality
• Organized and detailed
• Knowledge of online marketing
• Previous customer service experience is required
• Comfortable with social media and cell phone app usage
• Minimum of a high school diploma, Bachelor’s degree preferred
• Experience with Yardi Voyager 7 and RentCafe a plus

• Competitive benefits and great perks make a huge difference; we get that, so you’ll get them too. Team Members receive a competitive 401k match, paid parental leave, paid time off, and a 100% company paid medical plan option. At Optima, we believe benefits should be meaningful and a part of what makes us great! 
• Come as you are! At Optima we celebrate diversity and are committed to creating an inclusive environment for all team members. Optima evaluates qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other legally protected characteristics
• Salary: $23-25 per hour, plus commission and bonus.

Optima does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Optima team members or the Optima people experience team. No placement fees will be paid to any 3rd party unless such a request has been made by the Optima people experience team.