IT Technician

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. We are currently seeking a qualified IT Technician to join our client's team for an onsite position in Plainfield, IL. This resource will be expected to provide effective diagnostic evaluation of end-user customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers' satisfaction. Resolution includes but is not limited to the following: identify, research, and resolve technical problems, timely response to the incident management system, telephone calls, and emails. Duties and Responsibilities Assure continuity of the computer system for all system users Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc. Provide support of a Google based business, using Google business applications Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications Set up equipment for employees, or assist moving equipment around Must be able to coordinate with software and hardware vendors to resolve any technical issues Develop training materials and procedures, and / or train users in the proper use of hardware and software Provide solutions in a timely fashion for issues that may arise with all client applications Log and track support calls in client Incident Management system, prioritize and elevate tickets as required to ensure customer satisfaction Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity Recommend changes in software and hardware to improve computer capabilities Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Performs other duties as assigned Skills and Qualifications Associate’s degree, technical certifications in computer science, electrical engineering or equivalent is preferred Minimum 1 to 3+ years of related work experience Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace Must be able to support Apple and Android mobile phones Experience with Small PDF, and Auto Desk applications, a plus Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required Frequently lift and / or move items over 50 pounds Excellent telephone presence with organized follow-up skills Ability to multitask - Sense of urgency; maintain a positive attitude Strong user-centric focus; service oriented attitude Must have strong verbal and written communication skills Must have organizational skills Be proficient in decision making and take initiative Wage Range The rate for this position is between $24.75 - $33.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits medical insurance dental insurance vision insurance life insurance AD&D insurance disability plans Employee Assistance Program paid holidays (up to 6 days annually) paid time off (minimum of 10 days annually) paid parental leave (minimum of 10 days annually) 401(k) FSA/HSA pre-tax benefits W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™…, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Arizona Applicants TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW. On-Camera Video Interview Notice Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment. #J-18808-Ljbffr