Service Center Clerk I

Job Title

Job Summary:

Answer telephones with a heavy call volume and direct calls with accuracy

Responsible for checking in drivers

Enter delivery manifest data into the computer system

Conduct imaging and scanning of bills of lading and other documents

Identify freight bills requiring special delivery instructions

Responsible for the distribution of bills of Lading

Enter data into the dispatch system

Work with driver handhelds

Contact customers and coordinate delivery times and schedule appointments for freight delivery

Regular attendance is required.

This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background

Experience in billing, collections, tracing & OS&D preferred

Computer skills, proficient in MS Word and Excel

Strong customer service skills

Good clerical skills

Possess excellent verbal and written communication and listening skills

Ability to solve problems where work is defined with established instructions and processes

Ability to work under close detailed instruction

Experience in the transportation industry a plus although not required

Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job

Must be able to comply with all company policies, rules, procedures and Code of Conduct

Must be able to interact well with others

Must be able to work independently, or in a team setting

Must be capable of working under tight time constraints in a high volume environment with multiple priorities

Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

Job Info:

Job Identification 15919

Job Category Terminal Office and Field Leadership

Locations West Houston, TX (On-site)

Job Schedule Full time

Job Shift Day Shift

Pay Range $21.15 - $23.65 / hour