Office Supervisor

Assistant Site ManagerThe Assistant Site Manager is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of a CityMD site. Essentially, an Assistant Manager is accountable for:Supporting a patient-centric urgent care experience from welcome to the departure of the facilityFostering an inviting and hospitable environment where the patient feels appreciated and well-cared forAiding in an experience where the patient will want to come back and refer their family and friends to CityMDAssisting the physician with basic patient care and medical proceduresAssisting site managers with directing the patient flow, inventory, and following up on labsSite Management:Managing the performance of the front desk operation; understanding at all times how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is dischargedAssisting the Site Manager in preparing the schedule for non-providers (physician scheduling is not done by the assistant manager)Ordering all medical supplies, medications, vaccinations, and office supplies for the siteOpening and closing the site as requiredAssisting the site manager in administrative and operational responsibilities; provide coverage when the site manager is not on the premisesPeople Management:Building strong positive communication with physicians and works as a team to enhance the success of the practiceEnsuring staff maintains professionalism at all times, coaching, managing, disciplining, and developing the staff when the site manager is not presentManaging the PCRs from interviewing, performance, promotion, discipline, etc.Business and Patient Management:Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirementsInteracting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cardsQualifications:1-3 years of managing experience a must (urgent care, medical practice, hospital, retail, hospitality, or restaurant industries)Bachelor's Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)Happy and positive thinking, able to project this attitude around othersMust exhibit a passion for outstanding results and compassion for those we work with and serveGood computer skills (knowledge of a PC, Microsoft Office programs)Great leadership qualities a mustAble to handle group dynamics (help bringing unity to a diverse group)Able to troubleshoot when necessaryComfortable with constructive confrontation and counseling managementHas an entrepreneurial spirit and takes a proactive approach to business operationsBilingual language skills required or preferred based on-site location.Additional Information:This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at the facility), and must work on-site.Physical requirements:The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning.Direct reports:The Assistant Site Manager will be responsible for directly managing the Patient Care Representatives (PCRs).Pay Range: $22.00 - $25.00 per hourThe provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.Total Rewards at VillageMDOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.Equal Opportunity EmployerOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Safety DisclaimerOur Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at