Account Manager, Customer Success

This range is provided by Omada Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $80,000.00/yr - $90,000.00/yr Must be located in Central Standard Timezone Fully remote opportunity with 50%+ travel required. About Our Client Our client partners with organizations across the U.S. to deliver a more sustainable approach to an everyday resource, helping reduce environmental impact while supporting operational efficiency in commercial and hospitality environments. About the Role They are seeking a proactive, relationship-driven Account Manager to serve as the primary point of contact for a portfolio of customer accounts nationwide. This person will oversee day-to-day account needs, support program performance, strengthen customer engagement, and ensure a seamless customer experience. The ideal candidate is organized, responsive, and comfortable working in a dynamic, client-facing environment. Candidates located in Central Time are preferred to best support national accounts. Key Responsibilities Serve as the main point of contact for assigned customer accounts. Coordinate daily customer needs including orders, maintenance requests, service schedules, and business reviews. Manage a portfolio of accounts across the U.S., adapting communication to diverse customer environments. Monitor account health using performance metrics, identifying risks and opportunities. Use internal reporting tools to track KPIs and communicate performance trends. Develop strategies to strengthen customer engagement and grow on-site programs. Partner closely with operations, service, and logistics teams to ensure timely issue resolution. Manage multiple accounts simultaneously with accuracy, urgency, and professionalism. Build and maintain strong, trust‑based customer relationships. Qualifications 3–5 years of account management or customer success experience. Familiarity with large, multi‑site foodservice or facilities management organizations – either through direct employment or close partnership. Strong communication and relationship‑building skills. Highly organized, adaptable, and comfortable navigating ambiguity in a fast‑paced environment. Self‑motivated and able to work independently in a remote setting. Preferably located in the Central Time Zone. Proficient with digital tools, reporting systems, and KPI tracking. Strong problem‑solving skills and attention to detail. Demonstrates professionalism and integrity in customer‑facing roles. Seniority level Associate Employment type Full‑time Job function Customer Service Industries Food and Beverage Services and Food and Beverage Manufacturing #J-18808-Ljbffr Omada Search