Dir, Clin Operations - Change Management (Hybrid)

Job Description The Director, Change Management reports to the Head of GDMS Business Operations and is responsible for the development, maintenance, and implementation of the GDMS change management framework, GDMS Business Continuity Plan (BCP), and their associated processes. Ensures change management is embedded as a foundational component of GDMS chartered initiatives and consistently applied across functional areas. In collaboration with business stakeholders, coordinates the impact assessment of strategic initiatives and disruptive incidents on GDMS operations and facilitates implementation of aligned change management and business continuity strategies. Responsibilities Coordinates across Global Data Management & Standards, Global Clinical Trial Operations, and other business stakeholders to identify and understand the change impact of strategic transformation projects and optimization initiatives on the GDMS organization and operations. Partners with GDMS functional area heads and Business Operations leadership to evaluate and characterize adoption, performance, and value‑realization risks and develop targeted change management strategies to drive business readiness and adoption success. Develops, maintains impact assessments and stakeholder analyses across GDMS and GCTO‑wide transformation initiatives; identifies, segments, and manages key stakeholders across leadership levels to inform change strategy and sequencing. Serves as a reliable partner by providing change management consultation to stakeholders and cross‑functional project teams to drive effective, aligned change management strategies. Oversees the GDMS BCP framework, ensuring readiness, documentation, and cross‑functional testing embedded into GDMS operations. Partners with the organizer and lead of the GCTO BCP framework to ensure consistency and alignment with the GDMS BCP. Oversees the strategy, governance, and execution of the GDMS change management framework across all functional areas. Establishes and leads a GDMS Change Management Champions Network across sub‑functions; builds change management capability by training leaders and project teams on principles, tools, and methodologies. Develops and maintains integrated change management plans to aid in strategic planning and risk management. Oversees the implementation of integrated change management plans. Develops measurement approaches to characterize change readiness and change adoption; aligns with PMO on KPIs for tracking adoption and utilization. Partners with communications team to develop and oversee change management communication strategy. Qualifications & Experience Bachelor's Degree with a minimum of 10 years of experience working in the pharmaceutical or biotech industry, data management, or clinical trial operations. Demonstrated subject‑matter expertise in change management and leading cross‑functional teams. OR Advanced Degree (Masters or Doctorate) with a minimum of 8 years of experience working in the same fields. Demonstrated subject‑matter expertise in change management and leading cross‑functional teams. Technical skills: knowledge of clinical trial operations and clinical data management; expertise in designing, implementing, and maintaining change management frameworks across a large, global, matrixed organization; understanding of organizational change, process governance, and performance analytics, including adoption measurement and benefits realization tracking; proven ability to lead large cross‑functional teams; advanced ability to direct and mentor process and change teams to deliver data‑driven insights, process optimization, and sustained adoption outcomes; proficiency in establishing adoption metrics, dashboards, and feedback loops; proven ability to embed new ways of working through communications, training, and reinforcement. Non‑technical skills: demonstrated strategic leadership and ability to influence senior‑level leaders and executives; exceptional communication, collaboration, and interpersonal skills across global and matrixed environments; strong conceptual and analytical thinking; translation of strategy into actionable execution; proven ability to mentor and coach across multiple levels; success driving change and alignment across complex, cross‑functional structures; high resilience, adaptability, and professional maturity. Enterprise leadership skills: business savviness; strategic planning – triage activities and assignments by business criticality and reprioritize work as timelines, risks, and stakeholder needs shift; influence – communicate benefits of proposed changes, tailor approach to motivations, use data and evidence to address hesitancy or resistance, reinforce key benefits and decisions. Salary and Benefits Salary range: $173,200.00 – $272,600.00. Eligible for annual bonus and long‑term incentive if applicable. Comprehensive benefits package includes medical, dental, vision, and other insurance benefits for employee and family; retirement benefits (401(k)); paid holidays, vacation, and compassionate and sick days. Equal Employment Opportunity Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. Job Posting End Date June 30, 2026 #J-18808-Ljbffr Merck & Co.