Front Desk Receptionist (Bilingual)

Front Desk Receptionist Reports to: Clinic Supervisor Status: Full Time Location/s: Mira Mesa Clinic Essential Duties and Responsibilities Reception: Answers telephone calls in a timely manner to ensure the ease of callers in contacting clinic sites, routes callers, and takes accurate messages. Provides routine information to patients or staff including hours of operation, directions to clinic sites, providers present at the clinic sites. Provides patients with registration packet including information about patient-centered medical home. Greets patients, clients, and visitors entering the clinic in a courteous and respectful manner. Schedules appointments for patients at the end of the visit, reschedules patients as deemed necessary, accommodates walk-in patients in providers schedules, and same day appointments. Ensures that the reception and waiting area is clean and safe. Ensures that the reception area has brochures approved by the organization. Provides assistance to patients who require help in the completion of registration packet. Informs patients of delays and wait times. Provides patients with surveys undertaken by the organization. Informs patients of the portal and assists patients in access to the portal. Administration: Retrieves and inputs patient's registration information in ECW, confirms and verifies patient's information to ensure accurate information is available. Ensures that patients are seen in a timely manner. Responsible for scanning of insurance cards and necessary patient ID cards into EMR system. Assists with calling no-show appointments to re-schedule and assist with getting patients connected with issues that may be a barrier to care. Performs insurance eligibility verification and assures that accurate information is available at the time of service. Assists patient in obtaining previous and current medical records. Explains payment options and processes to patients, to include sliding fee discounts, collection of payments and co-pays for services. Assists with payment plans as appropriate for site specialties. Assists patient with self-referrals as directed by clinical staff. Performs the initial screening and registration of all patients. Updates registration forms annually. Recognizes need for immediate and urgent services and informs providers immediately. Assists with training of new staff as directed to assure that organization guidelines and protocols are followed. Answers inquiries assist enrollees/patients to utilize health care delivery system. Obtains and analyzes patient financial information for accuracy and input into system. Renders accurate and timely data entry of all program eligibility and registration information. Provides assistance, guidance and direction to visitors and patients. Calls for an escort when necessary. Issues receipts for co-payments and payments to balances from patients when indicated. Responsible for accurate upkeep of cash drawer on a daily basis, to include reconciliation at end of day. Ensures that every patient has a designated primary care physician. Ensures that patients are seen by the designated primary care physician as possible. Obtains and documents information from patients regarding communication barriers pertaining to vision, hearing or cognitive difficulties. Obtains and documents patient/family preferences regarding advance directives. Customer Relations: Maintain professional working relationships with all levels of staff, clients and the public. Be a team player and cooperate in accomplishing department goals and objectives. Maintain current knowledge of policies and procedures as they relate to safe work practices. Follow all safety procedures and report unsafe conditions. Know location of nearest fire extinguisher and emergency exits. Qualifications Education and Experience: High School graduate or GED. One-year experience in a community health center preferred. At least one year front office/customer service required preferably in Healthcare. Bilingual highly preferred. Annual Requirements, Licensure, and Certifications: Have reliable transportation; clean driving record, and car insurance as required by the state.