Front Desk Receptionist (Bilingual)

Front Desk Receptionist

Reports to: Clinic Supervisor

Status: Full Time

Location/s: Mira Mesa Clinic

Essential Duties and Responsibilities

Reception:

• Answers telephone calls in a timely manner to ensure the ease of callers in contacting clinic sites, routes callers, and takes accurate messages.
• Provides routine information to patients or staff including hours of operation, directions to clinic sites, providers present at the clinic sites.
• Provides patients with registration packet including information about patient-centered medical home.
• Greets patients, clients, and visitors entering the clinic in a courteous and respectful manner.
• Schedules appointments for patients at the end of the visit, reschedules patients as deemed necessary, accommodates walk-in patients in providers schedules, and same day appointments.
• Ensures that the reception and waiting area is clean and safe.
• Ensures that the reception area has brochures approved by the organization.
• Provides assistance to patients who require help in the completion of registration packet.
• Informs patients of delays and wait times.
• Provides patients with surveys undertaken by the organization.
• Informs patients of the portal and assists patients in access to the portal.

Administration:

• Retrieves and inputs patient's registration information in ECW, confirms and verifies patient's information to ensure accurate information is available.
• Ensures that patients are seen in a timely manner.
• Responsible for scanning of insurance cards and necessary patient ID cards into EMR system.
• Assists with calling no-show appointments to re-schedule and assist with getting patients connected with issues that may be a barrier to care.
• Performs insurance eligibility verification and assures that accurate information is available at the time of service.
• Assists patient in obtaining previous and current medical records.
• Explains payment options and processes to patients, to include sliding fee discounts, collection of payments and co-pays for services.
• Assists with payment plans as appropriate for site specialties.
• Assists patient with self-referrals as directed by clinical staff.
• Performs the initial screening and registration of all patients.
• Updates registration forms annually.
• Recognizes need for immediate and urgent services and informs providers immediately.
• Assists with training of new staff as directed to assure that organization guidelines and protocols are followed.
• Answers inquiries assist enrollees/patients to utilize health care delivery system.
• Obtains and analyzes patient financial information for accuracy and input into system.
• Renders accurate and timely data entry of all program eligibility and registration information.
• Provides assistance, guidance and direction to visitors and patients. Calls for an escort when necessary.
• Issues receipts for co-payments and payments to balances from patients when indicated.
• Responsible for accurate upkeep of cash drawer on a daily basis, to include reconciliation at end of day.
• Ensures that every patient has a designated primary care physician.
• Ensures that patients are seen by the designated primary care physician as possible.
• Obtains and documents information from patients regarding communication barriers pertaining to vision, hearing or cognitive difficulties.
• Obtains and documents patient/family preferences regarding advance directives.

Customer Relations:

• Maintain professional working relationships with all levels of staff, clients and the public.
• Be a team player and cooperate in accomplishing department goals and objectives.
• Maintain current knowledge of policies and procedures as they relate to safe work practices.
• Follow all safety procedures and report unsafe conditions.
• Know location of nearest fire extinguisher and emergency exits.

Qualifications

Education and Experience:

• High School graduate or GED.
• One-year experience in a community health center preferred.
• At least one year front office/customer service required preferably in Healthcare.
• Bilingual highly preferred.

Annual Requirements, Licensure, and Certifications:

• Have reliable transportation; clean driving record, and car insurance as required by the state.