Patient Experience Representative

Pay Range:$25.00 - $31.88The Patient Experience Specialist (PES) functions as a customer service liaison and facilitator between patients, families, staff and SEARHC medical and administrative leaders. This role helps foster excellent patient experiences and promote continuous improvement within SEARHC’s services, systems, and processes. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Demonstrate, promote, maintain, and encourage the highest level of customer service, professionalism, and compassion with patients and staff. Additional Details: Education, Certifications, and Licenses Required High school diploma or equivalent – required Valid Driver’s License with clean driving record (no DUIs) Experience Required Two years’ experience in customer service experience – required. An equivalent combination of relevant educational and/ or training may be substituted for experience. Knowledge of: Knowledge of medical terms and practices. Knowledge of customer service concepts and practices. Knowledge of privacy rules and regulations. Knowledge of Tribal Healthcare systems. Knowledge of local and regional community resources and how to access them. Knowledge of customs and values of Alaska Native Peoples. Skills in: Skills in strong written communication. Skills in being effective with oral communication. Skills In conflict resolution. Ability to: Ability to articulate events written and orally. Ability to apply common sense understanding to carry out written and oral instructions. Ability to display a strong interpersonal and empathic demeanor. Ability to pay meticulous attention to detail. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to have a sense of courteousness and respectfulness when working with patients. Able to work independently or as a team member Able to establish personal boundaries. Ability to travel to other SEARHC locations as needed. Position Information: Work Shift:OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us! #J-18808-Ljbffr SouthEast Alaska Regional Health Consortium (SEARHC)