Contact Center Representative

Job Type


Full-time

Description

This is a full time hybrid position with a Saturday rotation (out at 1pm).


HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.

The Member Support Center offers service to our members by telephone, chat, mail, and email. As a Representative, you assist our members and potential members with requests, conduct financial transactions, explain services, and troubleshoot issues. Financial transactions include receiving checks, processing payments, transfers, account maintenance, opening accounts, and establishing services. Administrative duties may vary, such as account maintenance, record maintenance, product reports, deposit verification, and filing.

Requirements

Prior banking experience highly desired.

• Experience: Minimum 2 years customer service and call center experience a plus.
• Education: High School Diploma or equivalent.

What we offer :

HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits include:

• Paid time off- Vacation, Sick, Personal, Birthday
• 11 paid holidays
• Tuition reimbursement
• Student loan repayment
• Banking and loan discounts
• Insurance - medical, dental and vision
• Flex Spending Plans & Health Savings Account with employer funding
• Company paid Short Term & Long Term Disability
• Company paid Life Insurance
• 401(k) retirement savings plan (with a match of up to 6%)
• Professional Development

HRCU is a community-based credit union serving all of New Hampshire and York County Maine providing superior service to our members and making a difference in our communities. We believe in empowering our associates, providing an opportunity to thrive, and make a career at HRCU.

Applicant Instructions:


1.Updates and communication will come through the portal.

2.No phone calls please.

3.Direct hire - no recruiter, agency, or sales inquires please.

A background check including references, prior employment, social security trace, credit report, and national/county/local criminal records.

HRCU is an Equal Opportunity Employer (EOE). We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

(keywords: teller, bank, financial, banker)

Salary Description


Starting at $18.50 per hour