Contact Center Representative - Rochester, NH
$22 per hourService Credit Union
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business. Service Credit Union has multiple openings for a Contact Center Representative (CCR) who will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions. Pay: Starting at $22.00 per hour. Flexible based on experience. Hours : Full Time, Monday - Friday, 11:30 am to 8:00 pm, Saturday, 9:30 am - 6:00 pm rotating every 3rd weekend. Benefits Include:- Great health and dental benefits starting day one!
- Great health and dental benefits starting day one!
- PTO, long-term disability, and paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce
- Tuition reimbursement.
- Training and career growth opportunities.
- Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
- Answer general inquiry questions about members accounts.
- Quickly identify client needs and match it to a product or service.
- Perform other job-related duties as assigned.
- Excellent verbal and written communication skills.
- Outstanding customer service skills.
- Good organizational skills with proven ability to multi-task.
- Ability to recognize and resolve member issues promptly, using courtesy and tact.
- Customer service, retail or call center experience preferred but not required.
- High school diploma or equivalent required.
Vacancy posted 3 days ago
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