Product Manager- Junior

Product Manager- Junior

Location: Rocky Mount, North Carolina (Hybrid)

Role Overview

We are seeking Product Managers to help lead the discovery, delivery, and continuous improvement of digital products that improve customer experience, modernize operations, and increase service efficiency. Product Managers will work directly with customers, frontline staff, stakeholders, vendors, and technical teams to identify problems, validate solutions, prioritize work, and deliver measurable outcomes. This role reports to the Product Owner and is responsible for the day-to-day execution of assigned products and initiatives.

Key Responsibilities

• Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery, including customer-facing and operational products.
• Works with stakeholders, frontline staff, vendors, and technical teams to translate business needs, operational requirements, and customer feedback into actionable product requirements, workflows, user stories, and prioritized backlogs.
• Develops a strong understanding of operations, policies, and customer pain points to identify opportunities to improve customer experience, operational efficiency, and service delivery.
• Conducts and supports user research and usability testing activities, including customer interviews, prototype testing, operational observations, and feedback analysis to inform product decisions and validate solutions.
• Serves as a day-to-day lead for assigned initiatives by coordinating across vendors, agency stakeholders, and internal teams to ensure work progresses toward defined goals, timelines, and outcomes.
• Partners closely with vendor teams to drive iterative delivery of working software and services, holding them accountable for timelines, product quality, and delivery expectations.
• Exercises sound judgment in making day-to-day product and operational decisions while understanding when to escalate risks, policy concerns, or delivery challenges.
• Leads backlog refinement, sprint planning, release coordination, and product prioritization activities while supporting roadmap development and milestone planning.
• Monitors product performance and operational outcomes through analytics, customer feedback, operational metrics, and frontline observations to identify trends and opportunities for continuous improvement.
• Champions user-centered, iterative, and outcome-driven delivery practices.

Required Qualifications

Experience: Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services. Demonstrated experience working across the full product lifecycle. Experience working closely with software development teams, designers, vendors, and engineers in Agile or iterative delivery environments. Experience conducting user research, usability testing, or other customer-centered product discovery practices.

Skills: Strong ability to balance user needs, operational constraints, business objectives, and policy requirements when making product decisions. Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.

Education: A bachelor's degree in a related field or equivalent professional experience is required. Relevant fields may include business, public administration, information systems, computer science, engineering, design, human-computer interaction, or communications.

Preferred Qualifications

• Experience working in government, transportation, financial services, healthcare, or other policy- or regulation-constrained environments.
• Product management, Agile, Scrum, service design, UX research, or customer experience certifications are a plus but not required.

Additional Information

The candidate will need to come on-site on the first day to collect equipment. This position requires 3 days onsite per week with limited travel to office locations as needed to assess business processes. A strong ownership mindset with a bias toward action and delivering measurable outcomes is desired. Candidates should be comfortable working in ambiguity and using research and data to inform decisions. Strong written and verbal communication skills are necessary, along with the ability to influence decisions and build alignment across stakeholders.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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