Operations Manager

Jimmy's Gourmet Bakery

Description:

Jimmy's Gourmet Bakery is seeking an experienced Order Operations / EDI Manager to lead our Customer Service and Order Management functions. This is a hands-on leadership role responsible for ensuring exceptional service to our customers while overseeing EDI operations, order fulfillment, and continuous process improvement in a fast-paced food manufacturing environment.

Requirements:

Lead and develop the Customer Service team and EDI Specialist.
Oversee order processing, validation, allocation, and fulfillment to ensure timely and accurate customer deliveries.
Serve as the primary point of escalation for customer concerns, deductions, and order discrepancies.
Partner closely with Sales, Production, Supply Chain, Logistics, Warehouse, Inventory, Finance, and IT.
Manage daily EDI operations, monitor transactions, troubleshoot errors, and ensure timely issue resolution.
Collaborate with ERP vendors and IT to improve system functionality and customer service workflows.
Monitor key performance metrics including fill rates, backorders, order accuracy, and service levels.
Develop and improve customer service and EDI processes while maintaining compliance with customer and food safety requirements.

Qualifications

Bachelor's degree in Business, Supply Chain, Information Systems, or a related field preferred.
Minimum of 5 years of customer service or order management experience in a manufacturing environment.
Food manufacturing experience strongly preferred.
Previous leadership or supervisory experience.
Experience managing EDI processes and customer order integrations.
Strong knowledge of ERP systems, customer portals, and order management systems.
Familiarity with EDI transaction sets such as 850, 855, 856, 810, and 997 is preferred.
Advanced problem-solving, communication, organizational, and analytical skills.
Strong Microsoft Excel skills.

Our Commitment to You

At Jimmy's Gourmet Bakery, we believe our team's success starts with feeling valued and supported. That's why we offer:

Competitive pay and performance bonuses
401(k) with company match
Health, dental, and vision insurance
Company-paid life insurance and EAP support
Generous PTO and career growth opportunities

Join a team that values your contributions and well-being.

Compensation details: 90000-110000 Yearly Salary

PIc87411d6ac08-26289-41244546

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Vacancy posted 3 days ago

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