Construction Project Operations Coordinator

Construction Project Operations CoordinatorRemoteAt Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot.We are seeking a Project Operations Coordinator to serve as the operational backbone for a portfolio of home modification projects within their assigned region. You'll be the primary point of contact for Jukebox's service provider network, helping move home modification projects from bid through completion. You'll spend much of your day communicating with service providers - scheduling work, following up on bids, checking in on active projects, collecting closeout documentation, and making sure nothing falls through the cracks.You'll work closely with our Project Managers and Member Engagement team to surface risks early, resolve issues quickly, and create a smooth experience for our service providers and members. You'll also support the operational side of the business through order entry, claims processing, and maintaining accurate project records in our CRM.This role is ideal for someone who thrives on a high volume of work, is a resourceful problem solver who takes initiative, and enjoys building relationships.Key ResponsibilitiesService Provider CoordinationAnswer inbound calls and emails, handle routine questions, and escalation to the Project Manager when neededFollow up with service providers to get bids submittedSchedule and confirm project start datesCheck in on active projects and flag delays or risks earlyMake sure providers understand expectations, timelines, and documentation requirementsBuild trusted relationships with our network to keep providers responsive, engaged, and eager to take on our projectsProject ThroughputKeep a high volume of active projects moving through each stage without letting them stallWork daily from operational queues to determine priorities and next actionsSend reminders ahead of key milestones and deadlinesDocumentation, Claims & AdministrationCollect closeout documents, photos, and required forms, and follow up until everything is complete and accurateAssist with claims entry and processingEnter and maintain project orders accuratelyReview records for completeness and accuracy before submissionResolve discrepancies and follow up on missing informationKeep CRM records current and complete, including significant provider communications and project updatesQualificationsRequired2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a similar roleStrong phone presence, comfortable spending much of the day on calls and email with contractors, vendors, or small business ownersPersistent follow-up skills, especially with people who are busy and slow to respondStrong attention to detail and a track record of accuracy in data entry, documentation review, or administrative operationsAbility to manage multiple priorities and open items without dropping detailsClear, professional written and verbal communication skillsComfortable learning new technology platforms and working in a remote environmentWillingness to travel occasionally for company events or field visitsPreferredExperience in construction, home services, remodeling, or accessibility modificationsExperience with claims processing, billing, or order managementExperience with Salesforce or a similar CRMHow We Invest In YouGenerous company-funding of our health, vision, and dental plansHSA plansShort and Long-Term DisabilityLife and Personal Accident InsuranceHospital Insurance401(k) immediately upon hireGenerous candidate referral programTime AwayUnlimited PTO + 11 paid holidaysRemote First Team$1000 stipend you can use towards work from home costsFrequent team off-sites and get-togethers around the countryCollaborative team environmentMonthly TownhallsHigh trust environmentA laptop and company swag upon hireCompensation Range: $65,000-$75,000/year + company equityVoluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Jukebox Health's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.J-18808-Ljbffr Jukebox Health, Inc.