Manager, Programs

Role Description

As a Manager, Programs at Insight, you will oversee engagements with our largest revenue clients as they migrate to and modernize on Google Cloud. You will lead the planning and coordination of complex engineering engagements alongside senior client stakeholders and the best cloud engineers on the planet at Google and Insight. Your large deal experience will also help shape the direction of cloud-native deployment and drive measurable business value for our partners.

Insight is looking for communicative, energetic, and analytical leaders who thrive in fast-paced, teamwork-oriented environments. We are exploding with growth and opportunity; we seek individuals eager to take on ownership, learn new skills, and grow with Insight for the long term in a dynamic, service-oriented technical landscape.

• Program Lifecycle & Governance: Responsible for the full execution of client engagements, including program planning, resource management, change management, deployment, and daily project management activities.
• Stakeholder Communication: Maintain professional written and verbal communications with stakeholders (Insight, Google, and client) at all organizational levels—from C-suite through technical teams.
• PMO Collaboration: Work collaboratively with peers and leadership in the PMO for status updates, issues, risks, decisions, and change requests.
• Financial Accountability: Take on P&L responsibility to ensure scope is managed, change orders are tracked/quoted, and client payment schedules are met.
• Team Leadership: Lead and motivate project teams of engineers and technical stakeholders across disciplines (Infrastructure, Data, and AppDev).
• Expectation Management: Manage client expectations and provide exceptional delivery of critical systems and workstreams.
• Pre-Sales & Scoping: Partner with sales to understand program requirements, clarify conceptual needs for migrations, and assist in the development of detailed program specifications.
• Continuous Improvement: Act as a change agent by helping Insight evolve the PMO Center of Excellence and implementing best practices and lessons learned.
• Account Growth: Identify and drive account-level follow-on work in collaboration with Sales and Account Executives.
• Internal Synergy: Facilitate meetings with internal functions like Technical Account Management, Customer Success, and FinOps to align on program requirements.
• Leadership of PMs: Lead a team of Project Managers, support them in developing project plans, and oversee multi-disciplinary workstreams.
• Strategic Judgment: Use technical judgment to drive technology reviews, challenge proposals, and build consensus on high-complexity interdependent projects.

Qualifications

• Bachelor’s degree in a related field or equivalent practical experience.
• Cloud Expertise: 5+ years of experience in the cloud computing industry, with a focus on GCP or similar public cloud platforms.
• Professional Experience: Minimum of 8+ years of related experience in a client-facing technical, engineering, or software development environment.
• Team Leadership: Proven experience leading and motivating teams of engineers and technical stakeholders to deliver high-quality results. People management experience, including hiring and onboarding distributed teams and vendors.
• Communication: Exceptional written and verbal communication skills with the ability to present complex technical concepts to both C-suite executives and technical teams.
• Methodology: Solid understanding of the SDLC and proficiency in facilitating Agile, Scrum, Kanban, or Waterfall delivery methodologies.
• Problem Solving: Strong analytical and reasoning skills with a "no surprises" approach to identifying and mitigating program risks.
• Organization: Iron-clad organizational and time-management skills, with the ability to manage multiple concurrent projects/complex programs.
• Tooling: Adept with modern productivity and collaboration tools, including Jira, Smartsheets, Confluence, Slack, and presentation software.
• Adaptability: A positive, energetic attitude toward change and the ability to thrive in a fast-paced, service-oriented technical landscape.

Requirements

• Required Travel: Up to 25% dependent on client needs.
• Customer Facing: As the program lead of high budget programs, you will interact with customers on a daily basis throughout common touch points as qualifying potential opportunities, at program kickoff, throughout the engagement as progress is managed and communicated, and at program close.
• Onboarding/Training: Training will begin with a first-week orientation, followed by structured onboarding, specialized training, and introductions to active client work.

Useful Qualifications

• IT consulting experience.
• Project management certifications.
• Experience delivering and managing GCP and/or other public cloud programs.
• Certified Scrum Master (CSM) and/or Certified Scrum Product Owner (CSPO).
• MBA or equivalent.

Benefits

• Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.