Manager, Program Operations

Role Description

The position of Manager, Program Operations is responsible for daily planning and executing of activities assigned by Program Manager to help meet our automated meter reading or related infrastructure service level agreements with one or more utility customers. Primary responsibilities are around managing direct reports and assigned subcontractors to ensure contractual performance levels, operational efficiency, budget, and QEHS requirements are met. This role is remote, but we are seeking candidates local to Central New Jersey to meet client requirements.

Key Responsibilities and Accountabilities:

• Meet Managed Service contractual requirements
• Serve as the primary point of contact for operations, internally and to customer, as assigned.
• Responsible for customer interface, subcontracts, and operations.
• Effectively interact with appropriate and assigned levels of the customer organization to which Landis+Gyr delivers its services or obtains utility subcontracted services in support of that contract.
• Supervises onsite personnel and coordinates the activities of sub-contractor and customer personnel assigned to the department.

Qualifications

• A 4-year post high school degree in electrical, mechanical, systems, RF, computer, business, communications or related disciplines, or a high school degree and a Project Management Professional (PMP) certification coupled with 10+ years of relevant experience, or a high school degree, related military radio training and 10+ years of utility or telecommunications experience are required.
• 5+ years of experience in project management or a similar multi-disciplined business environment.
• Experience in the utility, telecommunications or similarly regulated industries are a plus.

Requirements

• Knowledge of gas and electric metering process, Microsoft office and inventory control processes.
• Knowledge of AMR managed service operations.
• Knowledge of electric, gas, network AMI technology.
• Must possess the abilities to work with a broad spectrum of people from customer, senior management team, to the entry level worker.
• The ability to coordinate, schedule and prioritize the activities of the Supervisors/Dispatch and other personnel within the scope of the contract team and involved in complex and multi-discipline activities is a must.
• Requires the interpersonal, written, and oral communications skills to interact with utility customers, potential utility customers, contractors’ organizations, and local community agencies.
• Personal Computer knowledge.
• Familiarity with Microsoft Office Suite.
• Keyboard/typing skills.
• Ability to effectively communicate both verbally and in writing.
• Proven experience leading, influencing, and motivating both direct reports and matrixed, cross-functional teams to successfully achieve program and operational objectives.
• Demonstrated ability to balance technical understanding with strong people leadership, translating program requirements into effective execution while collaborating across functions.
• Ability to lead, inspire, and engage teams focused on day-to-day operational excellence, ensuring alignment with performance and service delivery expectations.
• Comfortable operating in both internal and customer-facing roles, with the ability to build strong relationships and represent operations effectively to stakeholders.

Working Conditions/Physical Requirements

• Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.
• Driving Status: Ability to travel as needed (up to 50%).
• Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodation is provided for individuals with disabilities to perform the essential functions.
• Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boots, gloves, hearing protection, and others.

Benefits

• Comprehensive and competitive package of benefits including medical, dental and vision coverage.
• Life insurance.
• 401(k)-retirement plan featuring a generous company match incentive.
• Three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.
• Tuition reimbursement program.
• Optional pet insurance.
• Supplemental medical coverage.
• A host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay

Pay is in the range of $85,490 - $121,393 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone.