Service Writer

Service Writer

As a key member of the Equipment Services team, the Service Writer will be responsible for effectively coordinating and managing the maintenance and repair services for Maricopa County's fleet of vehicles. In this position, it is important to have exceptional communication skills, a strong technical aptitude, and the ability to multitask in a fast-paced environment.

The Equipment Services Department supports a fleet of over 3,400 vehicles that journey over 25 million miles a year. Join a team of highly trained professionals who have developed an extensive maintenance and asset replacement program to ensure our vehicles are operating efficiently and safely.

Proud to Offer:

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

We Require:

• Two years of experience performing administrative or clerical duties in a customer service environment
• High school diploma or GED equivalent

Other Requirements:

• Must possess or have the ability to obtain a valid Arizona driver's license at the time of hire

We Also Value:

• Automotive service writer experience
• Experience with FASTERWEB fleet software
• Three years of customer service experience in an automotive, manufacturing, or industrial environment

Job Contributions:

• Serve as the primary point of contact for fleet maintenance and repair services
• Identify customer needs and provide accurate and timely information regarding services, pricing, and estimated completion times
• Receive and review work orders, ensuring that all necessary information is complete and accurate
• Collaborate with fleet technicians to schedule and prioritize repair and maintenance tasks
• Upload invoices and process payments for completed services
• Update customers on the progress of their vehicles and address any concerns or questions
• Other job duties as assigned

Working Conditions:

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
• Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, or requires walking or standing to a significant degree
• Hardware: Computer and phone (with or without headset)
• Software: Microsoft, FasterWeb, Fuel Master

Selection Procedure:

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact View email address on click.appcast.io to initiate the interactive process.