Technical Writer I

Position Description & Qualifications

We are seeking a detail-oriented and highly organized Technical Editor & Document Support Specialist to provide on-call support for the development, review, editing, quality assurance, and production of client-facing deliverables. This role supports program management, operations, quality, and technical teams by ensuring documents meet contractual requirements, organizational standards, and client expectations.

The ideal candidate has experience supporting federal contracts, editing complex technical and operational documentation, coordinating document reviews, and applying document control processes in a deadline-driven environment.

This is a flexible, part-time on-call position that will provide support based on workload demands, deliverable schedules, and special projects.

Key Responsibilities:

Technical Editing & Quality Review

• Perform technical, substantive, and editorial reviews of client deliverables, including:

• Standard Operating Procedures (SOPs)

• Plans and reports

• White papers and executive summaries

• Meeting minutes and briefing materials

• Training and operational documentation

• Process guides and job aids

• Ensure documents comply with approved templates, formatting standards, and style requirements.

• Improve clarity, consistency, grammar, readability, and document flow while preserving technical accuracy.

• Ensure a "one voice" approach across deliverables and eliminate redundant or conflicting content.

Deliverable Development Support

• Support document authors throughout the deliverable lifecycle.

• Assist with document assembly, formatting, version control, and final production.

• Coordinate redline reviews, comment resolution, and incorporation of stakeholder feedback.

• Verify adherence to contractual requirements, quality standards, and internal approval processes.

SOP and Process Documentation

• Review and update SOPs, process maps, workflows, and guidance documents.

• Ensure documentation remains current, accurate, and aligned with operational procedures.

• Support periodic documentation reviews and continuous process improvement initiatives.

• Identify opportunities to simplify procedures and improve document usability.

Document Control & Compliance

• Maintain document repositories and version control records.

• Support document tracking, approval workflows, and submission readiness reviews.

• Verify completeness of required approvals, signatures, references, and revision histories.

• Assist with preparation of final client submission packages.

Program Support

• Support special projects, audits, operational assessments, and quality improvement initiatives.

• Participate in document review meetings and working sessions as needed.

• Provide surge support during high-volume deliverable periods.

Required Qualifications:

• Authorization to work in the US

• Bachelor's degree in English, Communications, Technical Writing, Business Administration, Public Administration, or related field

• Willing to accept 4 years of relevant work experience in lieu of a bachelor's degree

• 2+ years of experience in technical editing, document management, quality assurance, or related field (6+ years of experience is required without a bachelor's degree)

• Demonstrated experience reviewing and editing client-facing deliverables

• Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Teams

• Exceptional attention to detail and organizational skills

• Ability to manage multiple priorities and work independently with minimal supervision

• Strong written and verbal communication skills

Desired Qualifications:

• Experience supporting federal government contracts

• Knowledge of document control and quality management practices

• Experience reviewing SOPs, policies, procedures, and operational documentation

• Familiarity with SharePoint, Confluence, Box, or similar content management systems

• Experience using AI-enabled editing and document review tools

Desired Skills & Competencies:

• Technical editing

• Quality assurance review

• Deliverable management

• Document production

• Document lifecycle management

• Version control

• Process improvement

• Stakeholder coordination

• Written communication

• Attention to detail

Work Arrangement

• Part-Time On-Call

• Remote

• Hours based on workload demands and deliverable schedules

• May require occasional support during evenings or peak submission periods

If you are interested in supporting the CMS mission, solving meaningful business challenges, and working with a collaborative team, we encourage you to apply today for immediate consideration.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: View email address on click.appcast.io or call the HR Service Desk at View phone number on click.appcast.io, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on click.appcast.io .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: View email address on click.appcast.io .