IT Support Specialist

Robert Half is actively partnering with an Austin-based client to identify an IT Support Specialist (contract). In this role, you are responsible for providing advanced technical support, systems administration, infrastructure maintenance, and project coordination for a multi-site organization. This role serves as an escalation point for complex technology issues while ensuring the stability, security, and performance of systems that support both clinical and business operations. This role is onsite in Austin, Tx. Key ResponsibilitiesProvide Tier 2 support for escalated hardware, software, network, and system issuesTroubleshoot and support desktops, laptops, mobile devices, printers, VoIP systems, and other peripheralsAdminister user accounts, permissions, group policies, and multi-factor authentication solutionsSupport Microsoft 365, Active Directory, server environments, and endpoint management platformsAssist with network administration, connectivity issues, wireless infrastructure, and firewall troubleshootingMonitor system performance, availability, and security to ensure reliable operationsSupport business-critical applications and coordinate issue resolution with vendors and internal stakeholdersMaintain technical documentation, knowledge base articles, and standard operating proceduresParticipate in technology deployments, upgrades, hardware refreshes, and infrastructure projectsIdentify and recommend process and technology improvements that enhance operational efficiencyProvide guidance and knowledge sharing to junior team members and end usersEnsure adherence to organizational security standards, compliance requirements, and IT best practices