Enablement Business Partner - Customer Success

About the Company Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve the safety, efficiency and sustainability of the physical operations that power our global economy, including agriculture, construction, field services, transportation, and manufacturing. About the Role Samsara builds solutions that help improve the safety, efficiency and sustainability of companies in physical operations. We work across a wide range of industries and customer profiles and are expanding our enablement team to continue empowering our sellers to deliver differentiated value to our customers and meet and beat revenue expectations. Remote Position This is a remote position open to candidates residing in the US, except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro. You Should Apply If You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper‑growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high‑calibre team that will encourage you to do your best. Responsibilities Develop tailored enablement strategies to address identified performance gaps in the Customer Success organization, including specific objectives, development plans, and accountability measures. Create and implement learning programs to support company‑wide change management initiatives for Customer Success Managers (CSMs) to increase productivity throughout the renewal cycle. Lead impactful training for CSMs, and serve as a subject matter expert in developing training materials and messaging to the field. Represent CSM learning needs across the business for continuous development investment. Champion, role‑model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum Requirements Bachelor’s degree from a 4‑year accredited university. 3+ years in sales enablement or related fields, preferably in high‑growth environments with knowledge of Customer Success methodologies and renewals or account management strategies. Prior experience in post‑sale roles (ideally in more complex, Enterprise, or technical sales processes) as an Account Manager and/or CSM. Experience collaborating with CS leaders to drive business impact. Ability to dive into technical details and learn about product features and customer impact. Strong communication and training delivery skills. Ability to coach & leverage CS leadership as change agents to reinforce CSM adoption. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives. Strong organization and project‑management skills with the ability to manage many projects and tasks simultaneously. Excellent written and oral communication skills with the ability to explain technical concepts using clear and concise language. Preferred Qualifications Experience working in fast‑paced, change‑heavy environments. Ability to balance business needs across multiple stakeholders. Ability to guide and motivate sellers to achieve their performance goals. Direct experience with Articulate, Absorb (LMS), Showpad (CMS), and/or Jira (Project Management). Multi‑Lingual: Ability to create/translate learning content. (English, French, Spanish). Base Salary Annual base salary is $96,092.50–$129,200 USD, though the exact offer may vary based on factors such as city of residence and skills. Total Rewards At Samsara, we deliver above‑market total compensation through a combination of base salary, performance‑based bonus/variable pay, and equity (for eligible roles). Our program differentiates pay for top performers, offers a flexible remote model, a professional development stipend, comprehensive health and parental leave plans, and more. Flexible Working We embrace a flexible working model that caters to diverse needs. Offices are open for those who prefer to work in‑person, and we support remote work where it aligns with operational requirements. Some positions may require proximity to an office or specific geographic area. All offers of employment are contingent upon the candidate’s legal right to work at the company and in the specified location. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. Accommodations Samsara is an inclusive work environment and is committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email View email address on click.appcast.io or click the provided link if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. We do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us‑greenhouse‑mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here. #J-18808-Ljbffr Samsara