Sales Development Rep (Fronter)

Responsibilities The Fronter serves as the first point of contact in the sales journey and plays a critical role in generating revenue opportunities for the sales team. Conduct high-volume outbound calls to prospective customers and business leads. Engage with inbound inquiries generated through marketing campaigns, website submissions, and other lead sources. Qualify prospects by identifying needs, budget, timeline, and interest level. Educate potential customers on Aroma360’s products, scenting solutions, and services. Schedule qualified appointments and consultations for the Scent Consultant team. Maintain accurate customer records and activity notes within Salesforce CRM. Follow up with leads through calls, emails, and text communications to maximize appointment conversions. Collaborate closely with Sales, Marketing, and Customer Experience teams to ensure a seamless customer journey. Meet and exceed daily, weekly, and monthly activity and appointment-setting goals. Represent the Aroma360 brand with professionalism, enthusiasm, and exceptional customer service. Assist with special projects and additional responsibilities as assigned by leadership. Key Performance Indicators Outbound call volume Qualified leads generated Appointments scheduled and completed Appointment-to-sale conversion rates CRM accuracy and activity tracking Overall contribution to team revenue goals Qualifications The ideal candidate is energetic, sales-driven, and comfortable working in a fast-paced, high-volume environment. Success in this role requires strong communication skills, confidence on the phone, attention to detail, and a passion for creating exceptional customer experiences. This position is ideal for someone looking to build a career in sales while gaining exposure to a luxury brand environment. Minimum 2-3 years of experience in appointment setting, lead generation, inside sales, customer service, or a similar customer‑facing role. Proficiency in Microsoft Outlook, Word, and Excel. Proven success working in a high-volume outbound calling environment. Strong organizational skills with the ability to manage multiple tasks simultaneously. Strong appointment-setting, prospecting, and lead qualification skills. Excellent verbal and written communication skills. Experience working with CRM platforms; Salesforce experience preferred. Ability to work with urgency and maintain a positive attitude in a performance-driven environment. Luxury retail, hospitality, or premium consumer brand experience is highly preferred. Self‑motivated, coachable, and eager to grow within a sales organization. High school diploma or GED required. Professional phone presence with strong listening and relationship‑building skills. #J-18808-Ljbffr Aroma360