Front Desk Agent

Job Description

Job Description

Front Desk Agent Responsibilities:

We are seeking a Hotel Front Desk Agent with excellent customer service skills. As a first point of contact with our guest, you must be well-groomed, presentable, and have a pleasing personality to manage all aspects of the guests' accommodation and needs.

· Checking-in guests on arrival and checking out on departure.

· Posting charges to appropriate guest accounts.

· Excellent phone etiquette and communication skills

· Complying with company procedures and safety policies.

· Performing duties on a daily checklist

· working with all the hotel staff as a team player to get any guest issues resolved.

· Handle guest inquiries and resolve any issues or complaints in a professional and timely manner

· Assist with front desk duties such as answering phone calls, making reservations, and assisting guests with inquiries.

· Ability to work independently and handle multiple tasks simultaneously.

· Physically able to stand for extended periods and lift 30 lbs.

Must have flexible availability.

Bi-lingual is a plus

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

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Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Holiday Inn Express & Suites

Company Description

Holiday Inn Express & Suites