Branch Manager II

About The Role Love Where You Work! At Mountain West Bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions or our robust training programs. We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community. Love Where You Live! We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so. Do you have a desire to make your city a better place to live? We just might be able to help you do it. A Strong Foundation Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d’Alene, Post Falls, Hayden, Wallace, Boise, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states: Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America’s Best Banks, America’s Best-In-State-Companies (top holding company), one of America’s Best Employers By State, one of America’s Most Trusted Companies and one of the World’s Best Banks, according to Forbes Best Banks lists. Ready to LOVE WHERE YOU WORK? Mountain West Bank is seeking a Branch Manager II for our Eagle Team in beautiful Eagle, Idaho. This management position is responsible for managing all activities of a full-service branch office including supervising the operational and audit functions of the branch. Ensures that customers receive consistent high quality customer service. Acquires and retains core deposit accounts, oversees consumer lending production and growth, and develops branch personnel into highly proficient individuals ensuring high levels of customer service, selling and cross‑selling products and services, and technical knowledge. Represents the Bank in the communities in which the office is located through community activity and leadership. Leads and motivates the branch staff to increase profitability, growth, and productivity. This position supports Mountain West Bank’s mission to deliver exceptional customer experiences. This role offers competitive benefits and growth opportunities, as well as the opportunity to make a difference with every customer interaction. This position is designed for individuals who embody a customer‑first mindset with genuine enthusiasm. We are seeking applicants who demonstrate clear communication, provide top‑notch customer service skills and have impeccable manners. Consistent and predictable attendance is an essential part of this position. This position reports to the Area Manager. This is a full‑time 40 hour per week salaried position. Rate of pay depends on experience. Job Duties and Responsibilities Ensure through training and personal example, that all office staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times. Manage and motivate the branch staff to promote products and services that ensure high standards of service to all customers; cross‑training, coaching and promoting our HPG program. Establish specific, measurable sales, customer service, and productivity goals for the branch as a whole and for each individual employee. Provides feedback on performance and recognizes productivity and service accomplishments. Holds regular (at least monthly) meetings as a forum to motivate, share ideas, and success stories and provide instruction and learning activities. Encourages professional development of all branch personnel. Develops and promotes an atmosphere where individuals and teams have opportunities to grow within our organization. Manages the branch staff to ensure the office operates at optimum efficiency and that the staff is trained, motivated, and service‑oriented. Assists with hiring, reviews, promotions, and termination of branch personnel within the guidelines set by the Human Resources Department. Appraises performance of subordinates and recommends promotions, salary adjustments, and additional training as warranted. Provides for optimum utilization of employees. Supervises the training and cross‑training of staff to affect maximum performance. Assigns duties to meet fluctuations in workload and scheduling of vacations. Supervises the preparation of staffing schedule sufficient to meet customer service demands and to ensure that the service function is adequately covered. Works with customers regarding any operational, lending or deposit‑servicing need. Makes customer and non‑customer calls to ascertain customer service needs, resolve problems, and to sell and cross‑sell Bank products and services. Directs and administers the consumer loan portfolio of the branch soliciting new loans at every opportunity. Works directly with Customer Service Manager to ensure operational functions of the branch. Is accountable for the physical condition of the building inside and out. Is responsible for the general security and safety of the branch. Prepares the branch's business development plan and is responsible for results in relation to the overall marketing goals of the Bank. Joins and is active in community events and organizations that help promote the bank. Takes part in activities which enhance the Bank's image. Analyzes general and local market conditions and makes recommendations to the Area Manager on local marketing direction. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. About You Required Qualifications High school diploma or equivalent. Ability to motivate branch staff to increase sales and cross‑sell productivity. Provide consistently high‑quality customer service and aspire to and achieve high superior performance. Ability to plan, organize, delegate, and control branch operations at all levels. Highly developed sales and customer communication skills as demonstrated by sales leadership. Analytical skills to conduct loan analysis and determine loan needs and qualifications of customers. 5 or more years of retail banking OR similar or related experience. Good knowledge of banking compliance, policies, and procedures. Good knowledge of local market conditions. Has an excellent understanding of banking operational policies and procedures. Excellent customer service skills. Advanced communication and interpersonal skills. Good computer skills including knowledge of MS Word and Excel. Preferred Knowledge, Skill, Ability Prior cash handling experience Jack Henry core operating system Previous knowledge of MWB products and services Previous Management experience Work Environment Must be able to routinely perform work indoors in climate‑controlled shared work area with moderate noise level. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full‑Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full‑Time employees are also offered 6 paid holidays and Part Time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please. #J-18808-Ljbffr