Bilingual Spanish Customer Service Representative

Job Description

Job Description

As a Bilingual Spanish speaking customer service representative with Mary Henry State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits:

• Salary plus commission/bonus.
• Paid time off. (vacation and personal/sick days)
• Health benefits
• Growth potential/Opportunity for advancement within my office.

Requirements:

• Excellent communication skills - written, verbal and listening
• People-oriented.
• Organizational skills.
• Proactive in problem-solving.
• Dedicated to customer service.
• Pride in getting work done accurately and on time.
• Ability to work in a team environment.
• Property and Casualty license (ability to acquire).
• Positive attitude.
• Self-motivated.