Technical Business Analyst

Technical Business Analyst

Duration: 3 years (with opportunity for extension) Hours: 37.5 hours/week Location: Albany, NY Work Location: Columbia Cir Albany New York 12203 must work in the Albany office for 6 months, possibly hybrid thereafter (must be commutable distance to Albany office) End Client: University of NY Team of 15 staff members (Directors, contract managers, system support), slowly growing The team supports contract management/processes (requisition, invoicing, supplier contract, PO) ensure compliance. Mandatory: NEIS - BA will support the NEIS project and both Contract Management and Finance teams. Oracle Peoplesoft (Peoplesoft Query) - Experience in user acceptance testing (UAT) of Financial or Contracting systems, preferably Oracle Peoplesoft. Experience with AR/AP/purchasing and understanding of the properties of these modules. (There will be training on supplier contract management modules.) User friendly support and internal customer relations skillset are critical to this team. Ability to understand user's need/request and provide enhancement specifications to technical team. Nice to have: JIRA (JIRA is used for help desk ticketing) Adobe XML, Word (system generated XML Word documents) SQL (since Peoplesoft based) Ability to triage and resolve issues/tickets by priority with a customer-centric approach.

Day-to-day duties: Act as first line of defense with staff/users. Workflow management and support. User helpdesk specific to NEIS database (e.g., inability to log in, page errors, security analysis). Support customizations/enhancements and recurring reporting and testing (Oracle PeopleSoft updates, which tend to be quarterly and semi-annually), data entry. Support AR and AP modules.

Over Experience Required 7 years of relevant experience. A keen attention to detail and a penchant for mastering and understanding details for the purpose of simplifying the landscape for others. Able to understand user problems and identify the corrective action, make the correction in the system or work with the technical team to address. Demonstrated troubleshooting of Financial or Contracting systems, preferably Oracle Peoplesoft. Experience in user acceptance testing (UAT) of Financial or Contracting systems, preferably Oracle Peoplesoft. Experience in assigning, establishing, maintaining user access security including workflow security during onboarding and offboarding of users in a Financial or Contracting systems, preferably Oracle Peoplesoft. Proven experience working in contracting/financial database systems, Oracle Peoplesoft experience strongly preferred. Extraordinary diligence, thoroughness and follow-through in a high volume, fast-paced environment. Demonstrated customer service orientation. Skilled in managing multiple, diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy and strong judgement. Minimum 3 years demonstrable work experience for Business Analyst. Minimum 7 years demonstrable work experience for Senior Business Analyst. Experience commensurate with a Bachelor's degree in Business, Engineering, computer science or related discipline.

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