Front Desk Agent

Guest Service Associate

Hourly Rate: $26.82

Hourly Wage: $26.82 - $33.52

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Service Associate, you will ensure guests are treated with an Aloha Spirit, accurately, and efficiently. Provide guests with service that anticipates their needs. Assure immediate and courteous attention to all guests and incoming phone calls. Maintain high level of accuracy regarding all information being recorded or flowing through the front desk. To serve as the "front line" personnel to the guest in handling problems, complaints, information needs and to show the guest the degree of attention, professionalism and clean appearance they expect from a top-of-the-line hotel with a well trained staff.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Site Specific Perks

As a Guest Service Associate a typical day will include:

• To report to work on time and in uniform, properly groomed with appropriate name tag.
• Post all charges correctly to guest accounts and/or hotel accounts during shift.
• Count bank at the beginning and end of the shift, balance all departments and make deposits with completed accuracy.
• Accurately handle the basic functions of PBX and the front desk such as checking guest in and out, taking and forwarding messages, directing reservation calls, and room blocking.
• Responsible for knowledge regarding groups, VIP's, transients, special events.
• Serve as an unending informational source for all hotel guests.
• Read daily departmental emails.
• Monitor lobby for non-hotel guests.
• Explain hotel facilities.
• Responsible for keeping necessary supplies on hand by informing the Front Office Manager/Supervisor of Front Desk needs.
• Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance.
• Take reservations.
• Use time clock to punch in an out as required.
• Attend necessary meetings
• Perform other related duties as requested by Management.

Guest Experience and Company Standards

• Check in and out all guests as courteously and efficiently as possible.
• Show rooms and hotel facilities to guests and potential guests as requested by management.
• Resolve guest problems and complaints
• Encourage to visit local attractions, take tours and be familiar with hours of operations.
• Check bags for guests who wish to store them.

To Become a Guest Service Agent at AAH:

• Adaptable experience with travel industry reservation systems and hotel property management systems essential, standard Microsoft Office tools essential, knowledge of database system development preferred.
• Standing, bending, stooping, and lifting weights up to and including 5 Lbs. may be required.
• Excellent oral and written English communication skills
• Ability to communicate effectively with Management.
• Excellent organization skills.
• Ability to work well under deadline pressure.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.