Branch Administrative Assistant

Job Description

Job Description

Overview

Perform daily and weekly administrative responsibilities in a timely and accurate manner. Assist on the sales floor providing exceptional customer service while engaging in face to face, phone, and electronic sales. Assist management as needed. 

Responsibilities

• Ensure accuracy of cash handling, bank deposits, timeliness of deposits, etc.
• Ensure security of cash, cash drawer(s), change, petty cash, deposits, and refunds
• Ensure that all cash, charge, COD, and POA invoices are processed daily
• Ensure proper filing and posting of daily transactions for accurate tracking within specified time frames
• Ensure policy and procedures are followed for all cash handling transactions
• Handle returned checks and bankcard disputes for location
• Order office supplies
• Reconcile EOD paperwork to appropriate reports
• Reconcile EOD Totals and report to Accounting
• Research over/short discrepancies
• Refund calls
• Maintain POS system down kits
• Provide administrative support to management team
• Provide all A/R information necessary for accurate and concise records of customer transactions with respect to authorization/approval and supporting documentation necessary to secure accounts.
• Ensure credits and payments are applied in an accurate and timely fashion
• Ensure proper handling of accounts with specific needs such as: Voucher, State Contract, Purchase Order
• Ensure that returned merchandise and customer credits are processed accurately and in a timely manner
• Track and maintain all tax-exempt accounts, numbers, and files
• Work closely with all branches/customers with respect to applying payments/credits and account balancing
• Review past due accounts and ensure collections are being completed in a timely manner and documented accordingly

Qualifications

• 1 year relevant work experience
• Effective communication and negotiation skills
• Ability to perform basic mathematical calculations
• Proficient keyboard and computer skills including Microsoft office and other Company and discipline specific software applications