Tech Writer

Purpose of

Position:


The Technical Documentation Specialist partners closely with product, engineering, and operational teams to create clear, accurate, and user focused technical documentation. Reporting to the Director of Technical Product Management, this role transforms complex technical concepts into accessible documentation that supports internal teams, partners, and stakeholders across the organization. This role is ideal for a detail-oriented communicator who enjoys learning new technologies, collaborating across disciplines, and building documentation that scales with evolving platforms and roadmaps.

Essential

Functions:


Documentation & Content Development • Develop and maintain technical design documents, system architecture overviews, operating procedures, how-to guides, FAQs, and support documentation aligned to a defined product and delivery roadmap. • Translate complex technical concepts-including application architecture, database design, data management, systems integrations, and SaaS infrastructure-into clear, structured, and consumable documentation. • Create and maintain visual artifacts such as process flows, diagrams, charts, and system models to improve clarity and usability. • Perform other technical documentation and content development related tasks or functions as assigned. Research, Elicitation & Collaboration • Select and execute effective information-gathering techniques (interviews, workshops, document reviews, hands-on system exploration) to elicit and capture accurate technical documentation and related business/operational processes. • Partner closely with architects, developers, QA, cybersecurity, technical product managers, business analysts, and operations teams to ensure technical accuracy and alignment. • Collaborate with delivery planning and project teams to align documentation priorities with strategic initiatives and release plans. • Maintain timely communication with leadership, peers and business partners, and promote a high-performing remote-work-

friendly environment by being active, engaged, available and responsive during core business hours. Content Governance & Quality • Maintain a structured, centralized technical documentation library with version control, approvals, sign-offs, and archival standards. • Ensure consistency of terminology, structure, and style across all technical documentation and teams. • Provide regular status updates, proactively manage dependencies, and escalate risks or blockers as needed. Continuous Improvement • Stay current with technical products, platforms, and environments supported by the organization. • Share best practices, lessons learned, and documentation standards across teams. • Contribute to continuous improvement initiatives related to documentation processes, tooling, and knowledge management.

Knowledge, Skills

& Abilities

Required: Core Skills • Exceptional English written and verbal communication skills, with the ability to explain complex technical topics clearly. • Strong research, analysis, and knowledge-elicitation capabilities. • Detail-oriented, curious, and motivated to continuously learn new technologies and domains. • Proven ability to work collaboratively with highly technical, cross-functional teams. Technical Skills • Proficiency with documentation and diagramming tools such as Microsoft Word, Excel, and Visio. • Working knowledge of relational databases and query concepts (e.g., MS SQL). • Familiarity with modern application development environments and tools (e.g., Microsoft .NET, C#, Visual Studio, Git, Azure DevOps/TFS). • Strong analytical, diagnostic, and problem-solving capabilities. • Understanding of systems integration (e.g., API, REST/SOAP services), SaaS platforms, cloud infrastructure architectures (e.g., AWS, Azure), and application modernization. Preferred Experience

• Health insurance, healthcare technology, or other highly regulated industry experience. • Deep understanding of HIPAA, PHI, PII compliance, and regulatory driven development.

Educational and

Experience

Requirements: • Bachelor's degree in a related field (or equivalent experience). • 3-5 years of recent experience in a technical writing or documentation role. • Relevant professional certifications (e.g., Society for Technical Communication or equivalent) preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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