IT Business Analyst I

IT Business Analyst I

IT Business Analyst I supports business analysis activities within Endpoint Management and reports to the IT Product Manager. This entry-level role helps gather, document, and organize business and functional requirements for hardware fulfillment and endpoint lifecycle services. This position works under guidance to support analysis efforts that improve procurement, inventory tracking, device deployment, and lifecycle processes. This position also contributes to workflow documentation, supports system enhancements, validates data, and assists with testing activities. The position operates in a collaborative, product-focused environment that emphasizes learning, process documentation, stakeholder support, and continuous improvement. This role provides foundational experience in business analysis, institutional systems, and IT service delivery within a higher education setting.

This is a full-time, on-site position based at 1077 N. Highland Ave., Rm 303. The schedule is Monday through Friday, with 8-hour workdays and a 7:00 a.m. or 8:00 a.m. start time. Visa sponsorship is not available for this position. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

Duties & Responsibilities:

• Asset Lifecycle Management and Hardware Fulfillment
• Process Documentation and Operational Support
• Stakeholder Support and Coordination
• Data Validation and Reporting Support
• Testing and Implementation Support

Knowledge, Skills, and Abilities:

• Basic understanding of business analysis principles and practices.
• Ability to gather and document requirements with guidance.
• Familiarity with process mapping and workflow documentation concepts.
• Foundational knowledge of data analysis and reporting techniques.
• Strong attention to detail and organizational skills.
• Ability to follow established processes and procedures.
• Effective written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Basic problem-solving and analytical thinking skills.
• Ability to manage assigned tasks and meet deadlines with supervision.
• Ability to learn enterprise systems (e.g., ITSM tools, procurement platforms).
• Physical Requirements: Ability to lift computers, monitors, and related equipment up to 35 lbs.

Minimum Qualifications: Bachelor's degree or equivalent advanced learning attained through experience required.

Preferred Qualifications: Experience or education demonstrating an understanding of general IT concepts, systems, and terminology. Prior experience within higher education environments or IT organizations. Experience with tools such as ServiceNow or similar ITSM systems. Experience with data analysis tools (e.g., Excel, reporting dashboards). Experience with process documentation or workflow diagramming. Experience supporting product management or product lifecycle functions. Experience working with procurement systems and vendor management processes.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $59,404 - $74,254

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade: 8

Career Stream and Level: PC1

Job Family: IT Business Analysis

Job Function: Information Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant: Notice of Availability of the Annual Security and Fire Safety Report - In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at View email address on click.appcast.io.