Administrative Assistant
$25 - $30 per hourSoni Resources
We are partnering with a healthcare organization seeking an Administrative Assistant. The Administrative Assistant will manage the day-to-day operations of a program, ensuring exceptional patient experience, accurate appointment scheduling, and other admin tasks.
Responsibilities:
- Greet and interact with patients, visitors, vendors, faculty, and staff in a courteous, helpful, professional, and ethical manner centered on customer service.
- Using Epic, conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested by the physician in a timely and accurate manner.
- Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments. Initiate registration of new patients in Epic as needed.
- Assist patients with enrolling in patient portal and completing pre-registration forms and questionnaires. Educate patients on benefits of using patient portal.
- Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient.
- Answer telephones, make appointments, and handle and redirect inquiries as appropriate. Ensure that inquiries are routed to the correct party for resolution and escalate cases as appropriate. Help identify trends that need escalation.
- Review and handle in-basket and telephone messages in a timely fashion.
- Manage all assigned Epic work queues. Assist others with backlog or increased volume activity.
- Bachelors degree
- 2+ yrs of experience
- Experience in an academic medical center supporting faculty
- Experience with Epic
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications. #SONINY
Vacancy posted 4 days ago
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