Call Center

Description

Call Center Buyer (Inside Vehicle Buyer)

Location: Austin, TX
Department: Call Center Operations
Compensation: Commission-Based ($16 per Vehicle Purchased)
Position Overview

We are seeking a motivated and results-driven Call Center Buyer to join our centralized vehicle acquisition team at Wrench-A-Part. This position is responsible for handling inbound and outbound calls from individuals looking to sell their vehicles.

The Call Center Buyer negotiates pricing, secures vehicle purchases, and coordinates with internal teams to ensure a smooth pickup and intake process. This role is performance-based and ideal for individuals who are confident on the phone, goal-oriented, and motivated by commission-based earnings.
Key Responsibilities

• Handle inbound and outbound calls from potential vehicle sellers.
• Negotiate vehicle purchase prices within company-approved guidelines.
• Accurately document seller and vehicle information in CRM systems.
• Coordinate with Fleet and Dispatch teams to schedule vehicle pickups.
• Ensure compliance with company pricing policies and acquisition standards.
• Maintain professional and courteous communication at all times.
• Meet or exceed weekly vehicle acquisition targets.

Qualifications

• Previous sales, call center, or negotiation experience preferred.
• Strong verbal communication and persuasion skills.
• Comfortable working in a fast-paced, performance-driven environment.
• Basic computer proficiency (CRM systems, Microsoft Teams, data entry).
• Ability to follow structured pricing guidelines and company procedures.
• Self-motivated with a strong work ethic.

Compensation

• Commission-Based Pay: $16 per vehicle purchased.
• Unlimited earning potential based on performance.
• Weekly payroll schedule.

Work Environment

• Office-based call center environment.
• Structured schedule.
• Direct reporting to Call Center Manager.
• Team-oriented but individually performance-driven.

Why Join Us?

• Be part of the foundational team of a growing centralized buying operation.
• Clear performance expectations and measurable earning potential.
• Supportive management and structured processes.
• Opportunity for growth as additional facilities are integrated into the call center model.

Requirements

• High School Graduate or G.E.D preferred- BUT NOT REQUIRED
• Must be able to pass pre-employment drug screening
• Bilingual is a plus!
• Valid Drivers License & Good Driving Record (will be driving company vehicles on occasion)
• Conduct yourself professionally at all times
• Must be flexible and have the ability to work weekends if needed!