Front Desk

Front Desk Position

The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provides accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner.

Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greeting and seating guests, presenting menus to guests, informing them of special menu items
• Working in a team environment with the ability to be an effective team player
• Maintaining complete knowledge of Restaurant's food offering and preparation
• Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations
• Taking guest information and quoting wait time to guests accurately when tables are not immediately available
• Planning reservations and wait list parties in advance, at or within the given time or time frame
• Reviewing the floor plan to assess current and upcoming table availability changes
• Observing tables and keeping track of clean, dirty, and occupied tables
• Cleaning, organizing, and stocking menus at host area
• Answering phone in accordance with Company standards; answering questions concerning the menu and restaurant
• Interacting with guests coming in and as they leave, ensuring a positive dining experience
• Filling to go orders, if applicable
• Maintaining restrooms throughout shift
• Supporting waiters and kitchen staff in other duties as required
• Taking pride in personal appearance; reporting to work in a neat and clean uniform; maintaining well-groomed hair and personal hygiene as established by company policy
• Displaying integrity and honesty in all aspects of your employment
• Performing other duties as directed

Job Knowledge, Skills and Abilities

• High energy and stamina are required
• Ability to stay calm and work efficiently under pressure
• Ability to prioritize job duties and manage time effectively
• Excellent verbal communication skills required
• Excellent customer service to treat patrons like family
• Must be able to read, write, and determine wait time based on Company's procedures
• The ability to use the company's POS system

Requirements

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. TAPS Fish House & Brewery and The Catch are an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Required Qualifications

• Must be 18 years of age or older at the time of application
• California food handler's card required
• Previous relevant full-service restaurant service experience
• Willingness to work evenings and weekends as required
• Knowledge of and ability to adhere to workplace safety procedures

Preferred Qualifications and Skills

• One year of relevant full-service restaurant experience

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is frequently required to wash hands and answer phones. The employee with occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high.